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Team Leader

4 months ago

Melbourne, Australia Sedgwick Full time

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace®

Forbes Best-in-State Employer

Team Leader - Claims Support

Do Something meaningful.
- At Sedgwick caring counts_
- Join our Team and help make a difference, where every day taking care of others is at the core of everything we do._

Are you looking for a job that will take your skills to the next level?
- Work for a leading risk solution-based organisation based in over 20 different countries
- Be part of a vibrant and diverse work culture
- +0.5 % on top of required superannuation
- Discounts to several retailers through our employee benefits portal
- Access to continual role and non-role-based training and development
- Hybrid working solutions
- Career growth opportunities locally and globally

Team Leader - Claims Support - Full Time

We are currently looking for a Team Leader - Claims Support to join Sedgwick's Professional Services Division in Melbourne. This is a newly created role, leading and developing a team of claim support colleagues.

Primary Purpose of the role

In the role you’ll ensure team members are supported and enabled to perform their roles to the performance standards agreed. You will do this by provide coaching and development to ensure the team is focused on customer outcomes
- Ensure that colleagues understand the criticality of outcome focussed customer experience and provide coaching consistent with outcomes and not outputs.
- Timely response to escalations from stakeholders within the business
- Lead and develop direct reports to enable them to deliver to outcomes for client, customer, and the business
- Provide coaching and development to colleagues through reviewing and auditing work, listening to phone calls and engaging with colleagues through one on ones to enable optimum performance
- Maintain engagement with clients to remain open and aware of clients’ requirements and expectations in the delivery of their claims
- Oversee the day-to-day operation of team including resourcing, productivity, utilisation, breaks etc.
- Leadership Experience
- Strong understanding and experience in Case Management
- Certificate (5 Modules) in the Diploma of Loss Adjusting (Preferable)
- 3 years in the Insurance Claims or Construction Industries (Preferable)
- Strong Communication and report writing skills

About Sedgwick Australia

With 27,000 colleagues around the globe, Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions, specialising in claims management and loss adjusting services.

Our people are as diverse as our products and services and as varied as our clients. We believe that individuals from different backgrounds encourage a challenging team environment, a creative approach to problem-solving and an engaging working environment.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.