Technical Assistant

1 month ago

North Ryde, Australia Macquarie University Full time

PRIMARY DETAIL

Join our team as a Digital Champion, supporting staff and students in digital literacy and technology use.

Casual hourly rate of $41.92 (HEW Level 3, Step 1), plus 25% casual loading.
Casual role. Based at Wallumattagal campus, North Ryde.
Opportunity to help others thrive in a technology-enabled environment.
The Role
Under the supervision of Faculty Professional Services, the Digital Champion will:
Research, plan, and prepare software demonstrations to enhance user understanding.
Troubleshoot software issues and provide tailored advice to meet users' needs.
Create help and how-to resources to support ongoing digital literacy.
Maintain and ensure appropriate use of lab resources, returning the space to a ready state after each session.
Engage in media production and content development activities as capable and as required.
About You
To be successful in this role, you will:
Possess strong communication skills with a genuine ability to assist others effectively.
Demonstrate strong attention to detail and organizational skills.
Be able to work autonomously while contributing positively to a team environment.
About Us
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer.

To Apply
Experience in providing technology-related support and training in an educational or professional setting.
Evidence of strong problem-solving skills and ability to troubleshoot technical issues.

Demonstrated ability to work collaboratively and autonomously in a flexible, casual work environment.
This position requires a Working with Children check.

Applications Close:
29/12/2024 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion.
- Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.

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