Community Support Manager

5 months ago

Mulgrave, Australia Australian Unity Full time

**About Us**

As Australias first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first - customers, clients, partners and communities.

The Home Care service program manages, administers and delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.

**Make a meaningful difference with Australian Unity**

Within this Home Health program we have an exciting **Full Time Community Support Manager** position, which internally we title as a Junior Community Liaison Manager, based from our branch in** Mulgrave. **This role will support our Home Care team across South East Melbourne.

**About Your New Role**

As a Junior Community Liaison Manager you will be the primary point of contact for our customers and your own team of Care Workers pirmarily located in the Mornington region**.**

You will enjoy being active in your local community meeting with clients and their families. You will also be a real enabler for your team of Care Workers to deliver the BEST in tailored services and care, which truly empowers clients to be living at home both happily and safely. All the while sitting side by side in branch with our Australian Unity team.

**About your new role**:

- Manage and lead a Home Care service program, including the operational leadership of a team of Care Workers.
- Assist the Branch Manager with overall leadership support for the area, it’s staff and clients
- Ensure excellence in client service delivery, including managing the assessment of client care and goal planning and the successful on-boarding of new clients.
- Managing client escalations and complaints to a high level of resolution.
- Developing exceptional relationships with both existing and new clients and their families.
- Developing effective collaborative relationships with other relevant service providers, including Community Support, Clinical and Allied Health services.

**About You**
- Previous experience managing a service area or program within a Health Care, Aged Care or Community Service organisation
- Experience with managing remote direct reports would be highly regarded
- Proven experience in coaching and developing high performing teams
- Experience managing a high volume client caseload, including complex client care needs, service allocation and case management
- Some knowledge of Home Care Packages would be highly beneficial.

**Why Join Us**:

- Yearly Paid Community, Deep Thinking and Wellbeing days
- Competitive Remuneration
- 14 weeks, fully paid parental leave - equal benefit for both parents
- Bump to Baby program - a support service connecting you to a team of maternal health experts, midwives, and nurses
- Work side by side with our Australian Unity colleagues within our Branch in Mulgrave
- Supported learning and career development including access to our suite of LinkedIn Learning courses and Australian Unity's Employee Learning platform
- Access to a range of great staff discounts on Australian Unity Financial Services products, including attractive discounts on Private Health Insurance

We are here to make a difference every day, small things, big things and everything in between. We encourage you to join our team in this meaningful journey and make a difference in your local community.

  • Community Support Manager

    4 weeks ago

    Mulgrave, Victoria, Australia Australian Unity Full time

    Job Title: Community Support ManagerAustralian Unity is seeking a highly skilled and experienced Community Support Manager to join our Home Health program. As a key member of our team, you will be responsible for providing dedicated customer case management, conducting initial assessments, and developing comprehensive care plans.Key Responsibilities:Lead and...

  • Community Support Manager

    1 month ago

    Mulgrave, Victoria, Australia Australian Unity Full time

    Job Title: Community Support ManagerAustralian Unity is seeking a highly skilled and experienced Community Support Manager to join our Home Health program. As a key member of our team, you will be responsible for providing dedicated customer case management, conducting initial assessments, and developing comprehensive care plans.Key Responsibilities:Lead a...

  • Personal Care Assistant/support Workers

    5 months ago

    Mulgrave, Australia Flexi Support Full time

    **ABOUT US**: Flexi Support have been providing in-home support across Melbourne for 20 years and our services support a wide variety of clients, Flexi Support is a registered NDIS service provider. Flexi Support provide support services from self-funded clients to Government supported packages throughout the greater Melbourne region. Our services include...

  • Disability Support Worker

    5 months ago

    Mulgrave, Australia Aussie Community Care Full time

    **Job description** **MATURE FEMALE WORKER REQUIRED WITH AUTISM EXPIRENCE.** As a Support Worker, you will be responsible for delivering safe and efficient service specific to your client's circumstances. You should also be eager to make a positive impact in the lives of individuals by offering high-quality support to individuals. As needed, duties...

  • Disability Support Worker

    5 months ago

    Mulgrave, Australia Aussie Community Care Full time

    **Job description** **FEMALE WORKER REQUIRED WITH AUTISM EXPIRENCE.** As a Support Worker, you will be responsible for delivering safe and efficient service specific to your client's circumstances. You should also be eager to make a positive impact in the lives of individuals by offering high-quality support to individuals. As needed, duties include...

  • Digital Community Manager

    3 weeks ago

    Mulgrave, Australia Kmart Full time

    Social Media ManagerWe are seeking a highly skilled Social Media Manager to join our team at Kmart. As a key member of our marketing team, you will be responsible for developing and implementing our social media strategy, creating engaging content, and growing our online community.Key Responsibilities:Develop and implement a comprehensive social media...

  • Support Worker

    2 months ago

    Mulgrave, Australia Claro Aged Care and Disability Services Full time

    **About Us** Our name may be new, but we’re not. Collectively, we’ve been around for more than 30 years, with an established presence right across Australia as advocates of supported independent living, and a leading NDIS registered provider. We’ve combined the best of what we had to become Claro - the leading aged care and disability services...

  • In Home Community Disability Support Worker

    5 months ago

    Mulgrave, Australia Absolute Care & Health Full time

    **Job description** We are currently recruiting for multiple Disability Support Workers to provide in-home care services for our clients. We provide personal care, domestic assistance (light cleaning and meal prep), transportation and companionship. Join a progressive, organisation committed to making a real difference in the in-home Care sector. **How we...

  • Account Manager, Community

    2 months ago

    Mulgrave, Australia Kimberly-Clark Full time

    **Your Job** You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic,...

  • Communications Advisor

    5 months ago

    Mulgrave, Australia City FM Australia Full time

    City FM is a rapidly expanding Global Facilities Management company, within Australia, (City) is one of the largest privately owned facilities management companies. We have been providing leading facilities management, engineering and cleaning solutions to some of Australia’s largest retailers since 2009. We partner with companies to provide safe,...

  • Customer Support Area Manager

    5 months ago

    Mulgrave, Australia BMW Full time

    Our Customer Support teams make a difference every day - through their business acumen and communication skills in working with the BMW Dealer network. This in an environment that sets no limits to personal development and rewards dedication with appreciation and generous benefits. Our Customer Support (Aftersales) team is looking for an **Area...

  • Technical Procurement Support Manager

    2 months ago

    Mulgrave, Australia City FM Australia Full time

    City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partner - Coles. THE OPPORTUNITY **Your key responsibilities will include**: - Provide and mentor the Technical Procurement team with expertise and resources. - Regularly...

  • Digital Community Leader

    2 weeks ago

    Mulgrave, Australia Kmart Full time

    We're seeking a Digital Community Leader to drive the growth and performance of our social media platforms. As a key member of our marketing team, you'll be responsible for crafting and executing strategies that drive engagement and increase our online presence.Key Responsibilities:Develop and implement a comprehensive social media strategy that aligns with...

  • Specialist Support Coordinator

    4 months ago

    Mulgrave, Australia My People Solutions Full time

    NDIS Registered Provider is seeking an experienced Specialist Support Coordinator to join their boutique Support Coordinator team.You will have at least 2+ years' experience working as a Specialist Support Coordinator with relevant degree level qualifications e.g., social work, and the ability to support clients with complex support needs receiving services...

  • Application Support Analyst

    5 months ago

    Mulgrave, Australia Robert Half Full time

    Deliver excellent customer service and troubleshoot customer issues in a varied Application Support Analyst role within an established tech firm **The Company** This thriving technology company produces both hardware and software solutions, improving efficiency and reducing costs to customers across ANZ. **The Role** You will enjoy a customer facing...

  • Revenue Officer

    5 months ago

    Mulgrave, Australia Australian Unity Full time

    **What makes us, us** Established in 1840, we’re Australia’s first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we’ve grown to a company of nearly 7,000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and...

  • Sales Support

    5 months ago

    Mulgrave, Australia Procept Full time

    Are you looking to start your career in sales? - Do you want to join a fun and supportive team? - Procept is based in Mulgrave This is an entry level opportunity for someone who is looking to kick start their career in sales. You will be provided with on-the-job training under the direction of the Business Development Manager. It is preferred that you come...

  • Administrative Support Professional

    2 weeks ago

    Mulgrave, Australia My People Solutions Full time

    We are seeking an experienced and highly organized Administrative Support Professional to join our team at My People Solutions. As a key member of our administration team, you will be responsible for providing exceptional support to our staff and clients, ensuring the smooth operation of our office.Key Responsibilities:Answering and directing phone calls,...

  • Administration Support Coordinator

    5 months ago

    Mulgrave, Australia Blue Cross Full time

    Location - Mulgrave - Monday - Friday 8/4 or 9/5 - Supportive Work Environment A leading aged care provider, BlueCross offers a wide range of flexible and responsive aged and community care services across metropolitan and regional Victoria. At BlueCross, we promote dignity, respect, choice, integrity, independence and engagement for all consumers and...

  • Support Coordinator Specialist

    1 month ago

    Mulgrave, Victoria, Australia My People Solutions Full time

    Support Coordinator Specialist OpportunityWe are seeking an experienced Support Coordinator Specialist to join our boutique team at My People Solutions, an established NDIS Registered Provider.The ideal candidate will have at least 2+ years' experience working as a Support Coordinator Specialist with relevant degree-level qualifications, such as social work,...