Sales Consultant

6 months ago

Wollongong, Australia Austen & Blake (Neve Jewels Ltd) Full time

**Sales Consultant**

**The Company**:
Established in 2018, here at Austen & Blake, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers’ dreams. Be it a stunning ring, an elegant necklace or beautiful earrings, Austen & Blake craftspeople help people translate feelings into jewellery every day.

In the expansive territories of Australia and New Zealand, our presence is steadily expanding. With several established locations and a measured influx of new stores, we are navigating a path of growth. Opportunities on the horizon contribute a sense of anticipation as we continue to consolidate our position in this region.

**About this role**:
We are looking for a luxury Jewellery Sales Consultant to join our successful sales team based in the famous jewellery location of **Wollongong**.

Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.

**How you’ll contribute**:

- **Client Engagement and Consultation**: Greet clients with warmth and professionalism, building genuine relationships by actively listening to their needs and preferences.
- **Product Knowledge**: Develop a comprehensive understanding of our jewellery collection, including the materials, design details, and craftsmanship that sets us apart.
- **Sales Performance**: Proactively meet and exceed individual and team sales targets while maintaining a consultative and customer-centric approach. Provide personalised recommendations and options to clients, ensuring a memorable and luxurious shopping experience.
- **Customer Experience**: Deliver exceptional customer service at all times, ensuring that each interaction leaves a lasting positive impression. Handle client inquiries, resolve concerns, and create an environment where clients feel valued and appreciated.
- **Brand Ambassadorship**: Embody the essence of our brand and uphold its reputation by maintaining a polished and sophisticated appearance, as well as demonstrating a genuine passion for luxury jewellery.
- **Collaboration**: Work closely with team members and other departments to share insights, contribute to visual merchandising efforts, and collectively enhance the overall customer experience within the store.

**About you**:

- You boast 1-2 years of experience across the luxury jewellery sector
- Proven track record in smashing sales targets within a similar retail environment
- You are a bubbly, confident communicator with experience handling phone, video & face to face consultations
- Tech savvy - ability to pick up CRM and can troubleshoot to resolve issues smoothly
- Adaptability - capacity & desire to adapt to learning new systems & processes with ease
- Motivated Self-Starter - you take initiative on tasks without being told what to do
- Team Player - you like to share the knowledge, the wins & lend a helping hand fostering a collaborative & copacetic workplace
- Proactive Problem-Solver - ability to think critically in solving problems with innovative ideas or prevent them
- Outstanding Communication skills - ability to write & speak in a clear, concise & engaging manner across differing channels
- Customer Centricity - you are all about tailoring the customer experience, understanding their needs, & obtaining feedback in the form of reviews to support continuous improvement
- Results Oriented - ability to strive for excellence and to approach challenges with a positive mindset
- Passionate & Creative - you have a passion for luxury products & a sense of creativity when styling products

**Your Benefits**:

- Competitive salary
- Commission structure
- 20 days holiday per annum plus bank holiday pro rata
- Exclusive employee discount %
- Your personal milestones matter, enjoy a day off on your Birthday
- Play a pivotal role in cultivating a youthful & dynamic team culture in your location
- Synergise with the ANZ team to solve unique problems with bespoke solutions
- Be a valuable part of an honest, caring & hardworking team
- Partner with a global luxury brand on its journey of expansion across ANZ
- Elegant & stylish working environment empowering you to deliver amazing consultations
- Continuous learning & growth opportunities as the business sets roots
- Acting as a Brand Ambassador you’ll champion our unique business model
- Build relationships with influential characters in luxury extending beyond the showroom

**Next Steps?**

Could you be our next Sales Consultant Superstar
- Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which can

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