Concierge

4 months ago

Melbourne, Australia Allianz Australia Full time

**CONCEIRGE | PROPERTY DIVISION | MELBOURNE, VIC**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**You'll be responsible for**:

- Acting as the first point of contact to welcome clients, customers, and employees, to provide a seamless experience, to ensure phone and guest inquiries, visitors, deliveries, and catering to meeting rooms are managed in accordance with security procedures (check in and out in the Visitor Management System), internal protocols, and customer service expectations.
- As custodians of the environment, including the Lobby, Client and Workplace floors, the Concierge team ensures the site is presented, maintained, and utilised within workplace guidelines.
- Managing and facilitating all meeting room requests and bookings, including setup, and reset for corporate events, while maintaining knowledge of audio-visual equipment to assist users with their requirements.
- Maintaining up-to-date internal and external contact lists, ensuring provider agreements and organisational structure and employee changes are current and correct.
- Providing ad hoc facilities management support by closing maintenance tickets, reporting building issues, ordering office supplies, managing access passes and locker storage per security policies, and ensuring timely receipt and dispatch of parcels according to AAL procedures.

**About you**:

- Previous experience in hospitality front-of-house, guest services or a similar role.
- Excellent written and verbal communications skills, with the ability to communicate effectively and work collaboratively with diverse stakeholders.
- A well-presented professional with strong customer service skills, a professional telephone manner, and the ability to work independently, demonstrating a proactive work ethic focused on timely and high-quality task completion through effective organization and time management.
- Pays high attention to detail by completing tasks with thoroughness and accuracy, with an ability to quickly identify errors or inconsistencies within information.

**What's on offer**:

- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**:
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Entry Level

**Location**:

- Melbourne, VIC, AU, 3000**Area of Expertise**:

- Operations

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- 100% on-site

**Employment Type**:

- Permanent

**ID**:

- 55586

**Position Cluster**:

- Non-Executive

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