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Claims Advisor

4 weeks ago

Perth, Australia Compass Group Australia Full time

_Today and tomorrow at Compass Group, we serve a better future by enriching people, communities and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community_

**The Position**

As **Claims Advisor **you will report to the National Manager - Claims, within out Compass Care team. You will be responsible for providing claims management services to support multiple business sectors in achieving safe, durable and timely claims outcomes. You will support the business with a focus on effective and efficient service delivery, ensuring systems and process compliance, implementing initiatives and innovations, and working with others to improve or enhance the business’s existing approach.

As part of your role you will be required to, but not limited to;
- Ensure all actions comply with policies, procedures, systems, processes, workflows, legislation and regulatory requirements.
- Make notifications of incidents and/or claims
- Assist with the timely collection and consolidation of factual information relating to the determination of liability and/or potential third-party recoveries
- Ensure claims records associated with notifications, triage, investigations, examinations, insured parties, insurance policies, contacts, providers/suppliers, case management, and the like are appropriately maintained
- Complete accurate and timely calculation of income compensation.
- Ensure the accurate and timely receipt, recording and reconciliation of income compensation payments and where relevant medical and like expenses
- Provide assistance with the implementation and monitoring of legal, system and process compliance, providing feedback when required on issues of non-compliance

**The Person**
- Experience in claims management, return to work coordination or similar
- Sound knowledge of the relevant Workers Compensation legislation
- Knowledge of Microsoft Office and competency and proficiency in its use
- [DS1] Experience of working with an insurer or scheme agent
- Outcome focused, self-motivated and proactive with a desire to make a difference
- Possess good time management skills
- Ability to work independently and as part of a strong team
- Ability to work efficiently to deadlines in a fast paced environment
- Possess good communication skills - both verbal and written
- Detail-oriented

**The Benefits**

Compass Group is an organisation that's proud of its great people. We believe in the opportunity to recognise and develop great talent and offer many diverse opportunities for career advancement. Recognised as an employer of choice we also have an attractive benefits program including a competitive salary and incentive scheme, recognition programs, paid parental leave, team event days, site-based benefits, and company discounts.

**Job Types**: Full-time, Permanent

Pay: $95,000.00 - $104,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Salary packaging
- Work from home

Schedule:

- Monday to Friday

Work Location: In person