Manager Fraud Assist Services 2

3 weeks ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD, VIC- Melbourne inner
- Make a genuine difference through the work you do
- Make a real difference for our customers and communities
- Bring your ideas, ambitions, and passions both in and outside of work

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as a Manage, Fraud Assist Services.

**The role**:
You are to demonstrate ongoing commitment to continuous improvement of processes to optimise team performance whilst ensuring an integrated outcome within and across functions.
***

**Your opportunity**
- Facilitating the provision of an efficient and high-quality service to internal and external customers.
- Proactively manage risk, meeting all policy and compliance requirements, perform controls, adhere to process and procedures pertinent to the role.

**The role and Day to day will include**:

- Prepare reporting and insights on a regular cadence, highlighting business performance against service targets as well as the delivery of internal and external customer servicing in line with relevant policies and agreed service standards.
- Execute against strategic initiatives to deliver business continuity and ongoing operating efficiencies, while managing risk and controls, ensuring adherence to correct process and procedures in business, and conduct regular reviews in alignment with changes to industry standards.
- Coach, support and enable a diverse leadership team and broader business of ~70 Bankers through timely feedback, training and development programs, including the successful deployment of the distinctive leadership principles.

**What you will bring**:

- Experience driving and leading change while fostering a customer focus and continuous improvement culture within a team.
- Able to identify and demonstrate a solid understanding of industry standards and best practices in call centre environments; and
- Able to build strong relationships and communicate clearly with team members and stakeholders using a variety of techniques.
- Engaging and collaborating with internal and external stakeholders to both maintain & improve strategic working relationships; and
- Engagement and collaboration within Fraud Operations and the broader GI&F and FCO teams.

**Make a difference through your work**

At NAB, we work together to deliver exceptional outcomes that exceed our customers’ expectations. We’re an ASX listed organisation that has been serving Australian communities for more than 160 years. We’re investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you’ll be part of a team that is helping to solve some of society’s biggest challenges.

**A diverse and inclusive workplace works better for everyone.**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**More focus on you**

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click **here**.**

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note unsolicited CVs from agencies will not be accepted.

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