Assistant Manager Ft

5 months ago

Melbourne, Australia YHA Australia Full time

Competitive salary + benefits
- Full-time permanent opportunity
- Ongoing Career Development

**About Us**:
**YHA Australia** offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.

YHA Melbourne Central is an affordable accommodation provider based in Melbourne CBD. The property consists of 75 rooms with 244 beds offering both shared and private spaces to a diverse range of guests. It is a stone's throw away from premier attractions like the Eureka Skydeck, Melbourne Aquarium, and Federation Square, not to mention the graffiti-adorned laneways teeming with bustling cafes, bars, and eateries. This property is an ideal launchpad for your Melbourne and Greater Victorian travel journey.

**About the role**:
**YHA** is currently seeking a dedicated **Assistant Manager** to assist in the management of Melbourne Central property. Supported by a well-established Property Manager and leading a close knit and vibrant team, this role will provide you with the opportunity to develop your leadership skills whilst supporting the day-to-day management of the property. If you're keen to be a part of the exciting new developments underway and are looking for the opportunity to be part of transforming the guest experience at YHA, we want to hear from you

**Responsibilities include**:

- Assisting the Property Manager in the onboarding and development of team members.
- Supporting front office operations by handling guest queries and feedback, selling YHA products, and working to ensure the team is providing excellent customer service at all times.
- Providing leadership, guidance and coaching for team members, with a focus on development and training.
- Supporting the Property Manager with the achievement of revenue targets and managing wage and other costs.
- Maintaining the quality and standards of the YHA brand.
- Assuming responsibility for YHA Melbourne Central in the Property Manager's absence.

**We're looking for someone who is**:

- Excellent people management skills with demonstrated ability to lead, motivate, and support a diverse team.
- Computer literate with fantastic attention to detail.
- Passionate about providing memorable guest experiences.
- Able to work well under pressure and problem-solve with a cool head.
- Happy to step into any role when necessary and perform a wide range of duties.
- A positive, proactive person with creativity, great ideas, and a sense of fun.
- A solid understanding and experience with rostering including costing and wage control would be an added bonus
- Accommodation experience is highly desirable.

**What’s in it for you**:

- Access to benefits and discounts across the YHA national network of properties.
- Professional development and career opportunity support across the YHA organisation and network.
- Yearly social events to the snowy mountains and other locations for team building and fun
- We embrace diversity, celebrate the cultural holidays that are important to you.
- Wellbeing support for you and your immediate family through the Wellbeing Gateway platform, part of our Employee Assistance Program

**Our Culture**:
At** YHA, **you can expect to be treated with dignity and respect.** **We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance - empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians - provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility - improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working - supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride - enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

**_A National Criminal History Check is a mandatory step in the recruitment process. We encourage Aboriginal and Torres Strait Islander people to apply._

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