Service Designer

6 months ago


Canberra, Australia Etainsolutions Full time

Open To: _
**Australian Citizens With Baseline**
- LocationL_
**_ Canberra - Hybrid_**

**_Role_**

We are looking for a Service Designer to work alongside a highly collaborative and passionate human-centred design team to improve trade experiences for businesses. The individual will have experience working across services, teams and disciplines to advocate for business and government needs and inform decision-making.

***

**Duties Include**:

- Support the planning, facilitation and analysis of user research activities.
- Strong analysis skills and ability to absorb and analyse a range of information sources including research studies, process diagrams and technical artefacts.
- Support the shaping of actionable insights to inform decisions and recommendations.
- Engage with internal and external stakeholders to communicate findings and influence decision-making.
- Design and facilitate workshops with businesses and Government stakeholders. Workshops may include co-design workshops, prioritisation, research share-backs and feasibility discussions.

**Essential Mandatory Criteria**
- Experience working with various disciplines to solve problems, identify opportunities for improvement and progress shared deliverables
- Ability to bring together a variety of lenses (e.g. user experience and technical feasibility) to produce actionable insights
- Demonstrated experience working in a team to plan, conduct and synthesise user research activities to inform decision-making and reforms.

**Desirable criteria**
- 1. Knowledge and experience in cross-border trade
- 2. Experience working in agile multi-disciplinary teams


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