Library Services Officer

3 weeks ago

Ipswich, Australia Ipswich City Council Full time

**About us**

Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state’s fastest growing city and oldest provincial city.

Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:
**_‘Ipswich, a city of opportunity for all. Join us.'_**

We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.

**About the role**

As Library Services Officer you will be part of the Library Branch Services team and will be responsible for supporting day-to-day library operations and providing effective customer service to a diverse audience in accordance with best practice and the Library and Customer Services objectives and vision: _Creating connections, improving lives, every moment matters._

Your main focus will be on providing support in the operations and functions of the library service through effective and efficient delivery of library services to the community.

Some of your key accountabilities will include:

- Providing effective point of need customer services
- Ensuring exemplary and positive customer experience
- Providing day-to-day operational and administrative support
- Assisting customers with varying queries across a range of library resources.

View the position description and below links for more details about the role.
- Our Libraries
- Our People

**About you**

To be successful in this role you will have:

- An excellent fit with our values of communication, collaboration, integrity, efficiency, and leadership
- Minimum education Year 12 or equivalent
- Current Queensland C class driver’s licence
- Working with Children Blue card (if interested in working in the Children’s Library)
- Experience in point of need customer service
- The ability to be resilient, agile and a supportive team member, working at different locations and working outside the normal span of working hours
- A certificate in a relevant discipline is desirable
- The ability to undertake a range of manual handling tasks, including a mandatory/required medical check.

**About the benefits**

This is a casual Level 2 position with a salary commencing at $69,425 plus superannuation of up to 12.5%.
- Become a key member of a team that is passionate and dedicated to building a positive, inclusive, and constructive workplace culture
- Supportive culture that promotes a healthy work/life balance
- Ongoing learning, development, and career opportunities
- Employee health and wellbeing programs
- A variety of salary packaging options that includes, financial advice, income protection insurance, professional membership, and more

**Join us**

If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.
- a cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
- a resume of no more than 4 pages including current licences/tickets/qualifications/certificates/visa that you hold
- Closing date: Sunday 31 March 2024

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment screening which may include a criminal history check.

Ipswich City Council is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.

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