Patient Care Coordinator

5 months ago

Balwyn North, Australia iSmile Studio Full time

This is a key role needed for a dynamic and growing general dental practice in the heart of Balwyn.

You will provide a high level of front-of-house/office customer service and administration support for a high performing team, as well as managing online and offline enquiries from new and existing patients.

You will be the professional "go-to" person who is inspired and committed to deliver exceptional customer service experience, be the first point of contact with our patients co-ordinating and managing the administrative tasks efficiently and to be an integral part of the growth of the business.

**About you**:

- You are enthusiastic and passionate individual who loves making a difference and possess a high level of accountability.
- You are an excellent communicator who provides thoroughness and practical knowledge in what you do.
- You are articulated, multitasker, can manage workload accordingly and have an exceptional eye for detail to manage simultaneous administrative tasks.

**Your duties and responsibilities may include**:

- Focus on customer centricity, whilst providing a one-of-the-kind patient experience
- Scheduling and effective management of patient appointments
- Ongoing co-ordination and management of patient appointments i.e. follow up cancellation appointments, follow up new patient appointments and new patient conversion appointments
- End of day reporting, reconciliation and preparation for banking
- Monitor practice results by preparing regular daily and monthly reports
- Co-ordinate all office facility maintenance
- Effective and confidential management of patient dental records
- Assist with the implementation and updating office policies and procedures
- Assist in developing marketing strategies/ideas to increase the profitability and growth of the practice
- Previous experience in customer service (retail), Receptionist or Practice Manager in a dental or medical field.
- You are passionate about providing an exceptional level of customer service
- A mature approach to work, with strong work values and ethics
- Professionally presented, with a confident, well-spoken and friendly phone manner
- Dynamic, enthusiastic, self-motivated and driven that thrives on a role providing challenges and diversity
- A high level of communication and interpersonal skills to be able to interact with all levels of people
- An ability to adapt to individual work styles and varying situations, with a flexible approach to work
- A very lateral thinker that thinks outside of the square & solutions focused
- Excellent organisational and time management skills to manage your time effectively, with a high level of attention to detail
- You are a team member that enjoys working in a team environment where everyone respects one another and helps each other to achieve the mutual goal.

So what's next?

Ideally, you will have the experience in the medical field however, we really are looking for someone who is vibrant, fast learner and a team player :)

If you are looking for a role that you can call "your own" and with room to grow, then this could be your next career stop

Please send us your resume with a cover letter, we would like to hear from you

No agencies please.

**Salary**: $55,000.00 - $65,000.00 per year

**Benefits**:

- Professional development assistance
- Salary packaging

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Work Location: In person

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