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Administration Support Officer

4 weeks ago

Wollongong, Australia IMB Bank Full time

**Lending admin and service support (settlements, mortgage accounts, securities)**:

- **3 x FT positions available (permanent and contract)**:

- ** Flexible/hybrid working arrangements available**

Our Lending Services Administration team are looking for a customer focused individual to assist our members in achieving their financial dreams. As an integral part of this dynamic and successful team, you will act as the first point of contact between IMB branches, Lenders, Managers, Assessors and our lending customers in all facets of the mortgage administration process, ensuring all loans and accounts are administered and funded promptly. With four components to this role, Member Support, Mortgage Accounts, Settlements and Securities, you will be responsible for:

- Providing advice and assistance to our loan customers and staff regarding loan payout figures, break out costs, loan statements, loan terms, lump sum payments and any other mortgage related enquiries
- Calculating and processing interest reconstructions to mortgage accounts
- Actioning and preparing requests to discharge securities
- Attending to settlements including liaising with solicitors and mortgagees
- Arranging for production of documents for registration
- Daily loan funding
- Maintenance of various reports.

**The person**:

- Administration skills with a strong eye for detail
- A positive and can do attitude and who genuinely enjoys helping others and working together to achieve common goals
- The ability to identify issues/roadblocks and work through to effective solutions
- The genuine desire to learn and a mindset for continuous improvement
- A high level of computer/digital literacy, particularly MS Office
- Effective communication skills both verbally and written, in particular dealing with Third Parties/Legal Representatives
- The ability to organise and prioritise work to meet deadlines within a structured and regulated banking environment
- Experience within a retail banking environment and in particular home lending or settlements is advantageous.

**About IMB**

IMB is a leading member owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, authentic member owned banking, that helps our members and communities be better off and we’ve been doing so for over 143 years. An award winning and growing organisation, we’ve donated more than $11.5 million through our Community Foundation to over 850 projects in the communities in which we live.

As a WGEA Employer of Choice for Gender Equality, IMB offers a range of employee benefits, flexible and hybrid working arrangements, a highly competitive remuneration package, a genuine investment in the personal and professional growth of our people, and an inclusive and supportive culture that actively promotes a healthy work life balance and wellbeing of our employees.

Code: #1

Location: Wollongong

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