Student Engagement Advisor

3 weeks ago

Adelaide, Australia Torrens University Australia Full time

Who we are:
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do_._

What’s the job?

The purpose of the Student Engagement Advisor role is to assist current students of Torrens University, Media Design School and Think Education in continuing their studies. Through a combination of outbound campaigns and inbound query resolution, the Adviser will facilitate the re-enrolment of students into their chosen course each trimester.

The role is target-driven, with the team carrying responsibility for meeting domestic and international returning student targets in each intake.

NOTE: You must hold full working rights in Australia to be successfully considered for this role. This role does not provide sponsorship opportunities.

Day-to-day accountabilities:

- Conduct outbound campaigns to domestic and international students across a range of channels to ensure they continue their studies.
- Provide an elite level of customer service to students.
- Resolve enquiries relating to system and portal access.
- Ensure revenue and retention targets for returning students are hit in each trimester.
- Meet KPI’s and service levels around customer experience and satisfaction.

Who you are
- 2+ years of experience in Australian higher education, ideally in a student recruitment, contact centre or student services role.
- Proven ability to provide a high quality customer experience.
- Working knowledge of Salesforce and Microsoft Dynamics is highly regarded.
- Strong verbal and written communication / presentation skills.
- Strong relationship development and management skills.
- Ability to work autonomously in a target-led environment.

Why join us?

Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, _Australian Financial Review_ named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:

- Study free in a course/degree related to your position
- Access to internal opportunities - Be supported to learn, grow and move across the organisation

Hiring process

We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. If you want to know more, or need assistance or accommodation during the recruiting phase, please contact your recruiter at

We’d love to hear from you.

  • Student Engagement Advisor

    1 week ago

    Adelaide, South Australia Torrens University Australia Full time

    Who we are:At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That's why we're on a mission to increase...

  • Digital Marketing

    4 weeks ago

    Adelaide Region SA, Australia AUG Student Services Full time

    **Company Overview**: AUG Global Network is an established international education consultancy company promoting Australia, Malaysia, Singapore, Switzerland, The United Kingdom (UK) & The United States of America (USA). AUG operates across 7 countries (Australia, China, Hong Kong, Indonesia, Malaysia, Philippines & Singapore). **History**: AUG was first...

  • Student Engagement Advisor

    3 weeks ago

    Adelaide Region SA, Australia Torrens University Australia Full time

    Who we are: At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Student Engagement Advisor

    1 week ago

    Adelaide Region SA, Australia Torrens University Australia Full time

    Who we are:At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That's why we're on a mission to increase...

  • International Student Advisor

    1 week ago

    Greater Adelaide SA, Australia The University of Adelaide Full time

    **(HE07) $95,017 - $106,270 per annum plus an employer contribution of 17% superannuation applies.** **Part time (0.5 FTE), fixed term contract available until 31 December 2024 for an International Student Advisor to join the Student Experience team.** The International Student Advisor is responsible for providing services to assist international students...

  • Student Success Advisor

    3 weeks ago

    Adelaide Region SA, Australia The University of Adelaide Full time

    **(HE06) $86,360 - $93,285 per annum plus an employer contribution of 17% superannuation applies.** **Due to internal movement, we have a fixed term contract opportunity until August 2024, for a Student Success Advisor.** Student Engagement and Success ensures a rich student experience through delivery of proactive initiatives that support student...

  • Student Engagement Manager

    1 week ago

    Adelaide, South Australia Hender Consulting Full time

    Add expected salary to your profile for insights Formed in 1998, Study Adelaide is a dynamic public corporation which partners with South Australia's education providers and government agencies to elevate Adelaide's profile as the premier study destination for international students.Study Adelaide provides a range of enriching social, cultural, and...

  • student engagement manager

    1 week ago

    Adelaide, South Australia Hender Consulting Full time

    Add expected salary to your profile for insightsFormed in 1998, StudyAdelaide is a dynamic public corporation which partners with South Australia's education providers and government agencies to elevate Adelaide's profile as the premier study destination for international students. Study Adelaide provides a range of enriching social, cultural, and...

  • Student Engagement Manager

    1 week ago

    Adelaide, South Australia Hender Consulting Full time

    Add expected salary to your profile for insightsFormed in 1998, Study Adelaide is a dynamic public corporation which partners with South Australia's education providers and government agencies to elevate Adelaide's profile as the premier study destination for international students.Study Adelaide provides a range of enriching social, cultural, and...

  • Campus Student Engagement Advisor

    1 week ago

    Adelaide city centre, South Australia Navitas Full time

    Our Adelaide Campus is home to ACAP and SAE.ACAP, The Australian College of Applied Professions, is Australia's leading independent provider of tertiary education, delivering accredited courses in psychology, counselling, coaching, criminology, social work, law, and business management and leadership (MBA).SAE Institute, the leading global specialist in...

  • Student Grievance

    4 weeks ago

    Greater Adelaide SA, Australia The University of Adelaide Full time

    **(HEO7) $95,017 to $106,270 per annum plus an employer contribution of up to 17% superannuation.** **Full time - Fixed Term for 19 months.** Exciting opportunity to work in Student Affairs, part of the Student Life team who focus on delivering efficient and responsive student services that contribute to the overall student experience. Working in Student...

  • Student Grievance

    2 days ago

    Greater Adelaide SA, Australia The University of Adelaide Full time

    **(HEO7) $95,017 to $106,270 per annum plus an employer contribution of up to 17% superannuation.** **Full time - Fixed Term for 19 months.** Exciting opportunity to work in Student Affairs, part of the Student Life team who focus on delivering efficient and responsive student services that contribute to the overall student experience. Working in Student...

  • Student Engagement Coordinator

    3 weeks ago

    Adelaide Region SA, Australia Kaplan Full time

    **Be part of a supportive and positive learning environment and give the students the maximum opportunity for success**: - **4 months **fixed term** contract with full-time working hours located in Adelaide** **Role** The Student Engagement Coordinator is responsible for engaging the students in college and community events, as well as managing key...

  • Future Student Advisor

    3 weeks ago

    Adelaide Region SA, Australia The University of Adelaide Full time

    **(HEO4) $66,260 to $72,627 per annum plus an employer contribution of 17% superannuation applies.** **Continuing, full-time opportunity available immediately.** **Due to a internal promotion, we are seeking an enthusiastic Future Student Advisor with a passion for teamwork and outstanding service delivery.** **To be successful you will need**: -...

  • Future Student Advisor

    1 week ago

    Adelaide Region SA, Australia The University of Adelaide Full time

    (HEO4) $66,260 to $72,627 per annum plus an employer contribution of 17% superannuation applies.Continuing, full-time opportunity available immediately.Due to a internal promotion, we are seeking an enthusiastic Future Student Advisor with a passion for teamwork and outstanding service delivery.To be successful you will need:Demonstrated experience and...

  • Principal Engagement Advisor

    3 weeks ago

    Adelaide Region SA, Australia SA Health Full time

    **Job no**: 825915 **Work type**: Full time **Location**: Adelaide Metro Southern **Categories**: Administration and Clerical, Corporate Services - Southern Adelaide Local Health Network - Varying Locations as required, based at Repat Health Precinct - Salary: $104,938 - $113,435 p.a. (Pro Rata) ASO7 | Full-time, Term up to 3 years As the Health Service...

  • Autism Engagement Advisor

    4 days ago

    Adelaide, Australia Autism SA Full time

    Do you want to be part of a growing team and together help individuals turn their potential into reality?  If so, these amazing opportunities are for you!Full-time fixed-term contracts until December 2024 are available in northern and southern regions (Part-time contract can be considered minimum 0.6 FTE).Salary Range: $82K - $88K + SuperFull salary...

  • Behaviour Advisor

    1 week ago

    Adelaide Region SA, Australia Adecco Full time

    Full-time opportunity in the stunning Northern Territory Attractive Salary Generous Relocation PackageClient DetailsAdecco has partnered with a government department focused on providing excellent education services across regional and rural areas in the Northern Territory. This partnership involves working with a highly dedicated and ethical...

  • Stakeholder Engagement Advisor

    4 weeks ago

    Adelaide CBD, Australia SA Government -INFRASTRUCTURE SA Full time

    **Infrastructure SA** **Job reference**: 547283 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone **About the Department** Infrastructure SA (ISA) is an independent advisory body tasked with ensuring South Australia has robust long-term planning and transparent decision-making for critical public and...

  • Student Grievance

    1 week ago

    Greater Adelaide SA, Australia The University of Adelaide Full time

    (HEO7) $95,017 to $106,270 per annum plus an employer contribution of up to 17% superannuation.Full time - Fixed Term for 19 months.Exciting opportunity to work in Student Affairs, part of the Student Life team who focus on delivering efficient and responsive student services that contribute to the overall student experience.Working in Student Affairs and...