Student Success Advisor

3 weeks ago

Perth, Australia Murdoch University Full time

3x Positions on Offer- Continuous, Full Time (37.5 hours per week)- Classification H0606 | $81K - $88K plus 17% employer superannuation contributions- Salary Packaging opportunities- Ref: JR102079/JR102118

About Us

Join our dynamic Student Success team located within our Student Journey Services at Murdoch University and play a vital role in providing front-line support to students, providing them with information about their course, supporting them with their wellbeing, and explaining how to get the most out of their university experience. As a member of our team, you will have the opportunity to contribute to improving the student transition, progression and success across the student lifecycle for both domestic and international students.

The Role

As a Student Success Advisor at Murdoch University, you will provide frontline support to current students including the provision of information about their course, assisting students with navigating various university administrative processes, explaining how to get the most out of their university experience and referring students to other support services as required.

Your key duties:
- Provide information, advice and guidance to students.- Provide pastoral care to students experiencing difficulties with their studies.- Conduct outreach activities and provide support to students identified as at-risk, as well as students negatively impacted by Murdoch University progression rules.

What you’ll bring to this role- A degree with subsequent work experience or an equivalent combination of relevant experience and/or education/training.- Effective communication and interpersonal skills.- Computing skills and experience using word processing, spreadsheets and database/CRM software.- Experience in managing and providing excellent customer service.- Organisational skills and the ability to prioritise workload.

Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applicants must have valid work rights.

What you’ll get in return

You will be part of a vibrant and talented team, work in an innovative and lively university community and enjoy the benefits that come with working at Murdoch.

Our people enjoy a lively, natural campus and world-class facilities, as well as a range of benefits including:
- Competitive remuneration- Paid leave entitlements- Flexible work arrangements- Salary packaging options- Employee Assistance Program- On Campus Services and Facilities, including a Childcare Centre, Gym, Vet Hospital and Chiropractic Clinic

To Apply- A cover letter including a statement addressing the selection criteria (with reference to the Position Description)- Your most recent resume (CV)

Position contact: Sarah Chapman, Student Success Team Leader,

or Larson Lee, Student Success Team Leader,

Closing date: 29 March 2024 (11:59pm AWST)

The University reserves the right to withdraw this advertisement at any time.

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