Business Support Officer Ao3

3 weeks ago


Eagle Farm, Australia Synergy Placements Full time

Eagle Farm Location
- Free on-site parking
- Join a leading QLD government state department

**About The Client**:
Our client is a state Government Department responsible for planning, managing, and implementing Queensland's transport environment in order to provide sustainable transport solutions for road, rail, air, and sea.

This role is within a division which is a purpose-built, world-class maritime simulation and training facility with a core focus on pilotage professional training and development, advanced ship handling and port development, their customers come from all over Australasia.

Period of engagement - 05/02/2024 - 28/03/2024

Optional extensions may be available.

**About the Role**:
This position will be part of a small team delivering maritime simulation services to customers from Australia and internationally.

You will be provided a desktop computer, desk phone, a desk, chair, keyboard, mouse and monitor/s.

In the role of Business Support Officer, you will support the Director and Principal Instructor on customer facing work designed to meet customer expectations.
- Providing support to our customer-facing services including operation of the front desk, check in of customers, provision of general customer assistance, support to courses (eg collating study material and classroom set up), and the compilation of customer reports.
- Maintaining the Student Management System including maintenance of student records within the system and the issuing of certificates on completion of training.
- Assisting in meeting the accounting and procurement requirements including undertaking corporate card reconciliations, goods receipting and expense payment processing.
- Managing the operation of the kitchen and catering requirements, including liaison and co-ordination with the caterer for the provision of lunches for customers.
- Other duties as required.

**Desirables**:

- Experience in a customer-facing role with a strong focus on meeting customer needs.
- Strong organisation skills, to ensure timelines are met for catering, course delivery and to meet customer expectations.
- Excellent verbal communication skills. Customer-focused small teams thrive on quality communication.
- Sound computer literacy, including Microsoft 365 skills, particularly Outlook (booking management) and Word (report preparation) noting that the successful applicant will be expected to develop skills in the department's Student Management System, Expense Management System and SAP environment. The successful applicant will be provided full training to these systems.

Hours: Mon-Fri 36.25 hrs per week

Job Closes: Midday 31 January 2024


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