Relationship Manager

1 week ago

Brisbane, Australia Liebherr-Australia Pty. Ltd. Full time

**About the role**

To continue to provide the best service to our customers, Liebherr Mining is seeking a driven, professional, strategically minded Relationship Manager. Reporting to and working closely with the Key Account Manager. This role will be responsible for the effective management and sustainment of the existing portfolio ensuring that all global relationship principles are implemented within the Operational Area. In addition, this role is responsible for; strategy execution, coordination of product promotional and sales activities, developing new business opportunities and effectively managing the customer relationship. This role will based in Brisbane South.

**Key Responsibilities**:

- Establish, build and preserve strong, long-lasting relationships with key stakeholders within the customers organisation, and, serve as the lead point of contact for all customer account management matters.
- Liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience
- Liaise with internal teams to ensure proper pre-and post-sales service
- Identify, develop and secure new business opportunities to increase sales volumes
- Maintaining accurate forecast & sales records
- Effective and accurate market and competitor research and analysis including; market activity, competitor sales and new projects

**Key Criteria**:

- Previous account management/relationship management experience
- Project management experience is essential with the ability to juggle multiple account management projects at a time
- Experience in delivering client-focused solutions to customer needs
- Experience in preparing quotations, tenders and proposals
- Ability to monitor and analyse market trends
- Strategic and analytical thinker with strong problem solving skills
- Shows capability in creating a sense of partnership with the ability to build trust and forge strong relationships
- A technical aptitude will be advantageous
- Bachelor degree in Business Management/Marketing or related is preferred
- Hold a current driver’s license

**Benefits**:

- Employee Benefits including: 10 weeks paid parental leave, 5 bonus leave days, ability to purchase leave, ability to access LSL early
- Liebherr One Hub - Employee discount portal for great savings
- Training programs and opportunities to ensure your continued growth
- In house soft skills and Leadership training programs

**Diversity and Inclusion**

Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace.

**Culture**

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

**How to apply**

Applications close COB Friday 22nd March 2024

No third parties or agencies please.
- Please note: applicants successful in progressing past interview stage will be required to undergo a Pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing._

***Only Online Applications will be accepted

**_
- At Liebherr we are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace._**_ _**_We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers. _

**Liebherr - One Passion. Many Opportunities.**

**The company**:
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs around 48,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.

**Location**:
Liebherr-Australia Pty. Ltd.

Brisbane

Australia (AU)

**Contact*

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