Customer Experience Coordinator

5 months ago

Docklands, Australia ABN Group Full time

Fun and supportive team environment
- Opportunities to develop your skills and further your career
- Centrally located in Docklands

**What's on offer?**:
This is an opportunity to work as part of a team, manage a portfolio of customers and engage in meaningful stakeholder relationships. You will provide an awesome customer experience and will be the first point of contact when a customer requires information or updates on their build.

Responsibilities include:

- Communicate with key stakeholders to proactively gain build updates
- Ensuring Customers are regularly updated on the progress of their build
- Prepare all required documentation and administration
- Onsite key handover with our Customers

**What can you bring?**:

- Passion and enthusiasm about working in the building industry
- The ability to deliver an awesome customer experience
- Proactively build collaborative relationships
- Relentless when faced with challenges
- Excellent listening skills
- An eye for detail when producing documentation
- Sense of humour that lifts your team members

**Who are we?**:
ABN Group is Australia’s leading construction, property and finance company with operations in both Victoria and Western Australia. We lead the market in every segment from first homes to luxury residences and we exist to deliver the dream of home ownership. In Victoria you may better know us as Boutique Homes and Homebuyers Centre.

**Why work with us?**:
We will offer what we honestly believe to be one of the best workplaces in Australia.

You can expect:

- Reward and recognition programs that celebrate you
- Health and wellbeing plans that look after you, including an Employee Assistance Program
- A culture of belonging where you get to be you
- You get to take your career anywhere you dare to dream - you own it
- Hybrid work arrangements available to support you in work and life
- Volunteer opportunities with amazing charity partners
- An accessible and supportive leadership team with clear vision and purpose
- A values platform that underpins who we are and how we operate
- ABN Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion and represents the communities in which we work._

Video

  • Customer Experience Coordinator

    3 months ago

    Docklands, Australia ABN Group Full time

    Take the next step in your building career in to Medium Density - Fun working environment; be part of a truly collaborative team - Collaborate and partner with internal and external stakeholders **What's on offer?**: As a Customer Experience Coordinator in Medium Density you will work as part of a team to manage a large portfolio of customers. You will...

  • Customer Experience Coordinator

    4 months ago

    Docklands, Australia Boutique Homes Full time

    Fun, social, collaborative work environment - Learn and develop your skills from industry leaders - Supportive team with career development opportunities **What's on offer?**: This is an opportunity to work as part of a team and manage a portfolio of Knockdown Rebuild customers to deliver the dream of home ownership. You will provide an awesome customer...

  • Marketing Coordinator

    2 weeks ago

    Docklands, Victoria, Australia Myer Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Marketing Coordinator to join our Retail Events team at Myer. As a Marketing Coordinator, you will play a key role in supporting the implementation of our marketing plan, focusing on customer journey development and end-to-end marketing programs.Key ResponsibilitiesAssist in the execution of...

  • Customer Experience Associate

    5 months ago

    Docklands, Australia ABN Group Full time

    Can you provide an awesome customer experience? - On going career development opportunities - Centrally located in Docklands **What's on offer?**: As a Customer Experience Associates you will be responsible for inbound and outbound calls, administrative and customer task support to enable the Customer Experience Coordinators to manage an awesome Customer...

  • Customer Experience Associate

    5 months ago

    Docklands, Australia ABN Group Full time

    Can you provide an awesome customer experience? - On going career development opportunities - Centrally located in Docklands **What's on offer?**: As a Customer Experience Associates you will be responsible for admin and customer support to ensure we provide an awesome customer journey in the prebuild phase of homes. You will make frequent outbound calls...

  • Customer Experience Manager

    4 months ago

    Docklands, Australia ABN Group Full time

    Bring our Customer Experience framework to life, develop a team - Cement our position as the most loved builder - Focus on people leadership and customer care **What's on offer?**: As a Customer Experience (CX) Team Manager you will lead and inspire a CX team that supports our customers in the build of their home through to key handover. With a Team...

  • Customer Experience Specialist

    2 weeks ago

    Docklands, Victoria, Australia TSA Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Claims Resolution Expert. As a key member of our team, you will play a crucial role in resolving major property damage claims, ensuring our customers receive the highest level of service and support.Key ResponsibilitiesBuild Strong Relationships: Connect with...

  • Workplace Experience Coordinator

    7 days ago

    Docklands, Victoria, Australia Australian Pharmaceutical Industries Full time

    About UsAustralian Pharmaceutical Industries is a leading health, beauty, and wellness company with a rich history dating back to 1910. We have grown from a small co-operative of three pharmacies to a national organisation with a strong presence in Australia.Job SummaryWe are seeking a highly organised and proactive Workplace Experience Coordinator to join...

  • Workplace Experience Coordinator

    3 months ago

    Docklands, Australia Australian Pharmaceutical Industries Full time

    About us:   Since our humble beginnings in 1910, we’ve grown from a small co-operative of three pharmacies to a national organisation and one of Australia’s leading health, beauty, and wellness companies.  Wesfarmers Health includes 73 company-owned Priceline stores, 396 Priceline pharmacy franchise stores and 89 Clear Skincare clinics and is...

  • Customer Experience Specialist

    2 weeks ago

    Docklands, Victoria, Australia ANZ Full time

    About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the RoleAs a Customer Experience Specialist, you will deliver a seamless onboarding experience to drive customer engagement. You will ensure customers activate and...

  • Customer Experience Specialist

    2 weeks ago

    Docklands, Victoria, Australia ANZ Full time

    About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the RoleAs a Customer Experience Specialist, you will deliver a seamless onboarding experience to drive customer engagement. You will ensure customers activate and...

  • Customer Experience Consultant

    3 months ago

    Docklands, Australia Rider Hunt International (RHi) Full time

    **Overview**: - The Customer Experience Consultant role requires a self-starter with outstanding customer service focus & passion for digital as part of the Customer Experience team to contribute to a low effort customer experience for Premium accounts across ANZ.This role is part of the ANZ team with working hours being between 7am and 5pm. Customer...

  • Customer Experience Specialist

    1 week ago

    Docklands, Victoria, Australia ANZ Full time

    About UsAt ANZ, we're dedicated to creating a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our customers.About the RoleAs a Care for Customer Specialist, you will play a crucial role in delivering an exceptional onboarding experience to drive customer engagement. Your primary...

  • Customer Experience Innovator

    2 weeks ago

    Docklands, Victoria, Australia ANZ Full time

    About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the RoleAs a Journey Expert – Propositions and Innovation, your role is to focus on defining and developing impactful propositions that unlock new revenue streams...

  • Customer Experience Specialist

    4 months ago

    Docklands, Australia Medibank Full time

    **About ahm** Simple, easy and affordable. That’s our mission for health insurance. We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after...

  • Customer Experience Innovator

    2 weeks ago

    Docklands, Victoria, Australia ANZ Full time

    About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the RoleAs a Journey Expert – Propositions and Innovation, your role is to focus on defining and developing impactful propositions that unlock new revenue streams...

  • Customer Service Coordinator

    3 months ago

    Docklands, Australia Creative Activation Full time

    **Company Description** CGL - Retail Services** is the retail marketing division of the **Clemenger Group**. With our two market-leading brands, **Creative Activation** and **Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and...

  • Customer Success Coordinator

    4 weeks ago

    Docklands, Australia Creative Activation Full time

    **Company Description** CGL - Retail Services** is the retail marketing division of the **Clemenger Group**. With our two market-leading brands, **Creative Activation** and **Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and...

  • Workplace Experience Coordinator

    2 weeks ago

    Docklands, Victoria, Australia Australian Pharmaceutical Industries Full time

    About Us:Australian Pharmaceutical Industries is a leading health, beauty, and wellness company with a rich history dating back to 1910. Our company has grown from a small co-operative of three pharmacies to a national organisation, employing over 3600 team members across various locations.Our Team:We are a dynamic and fast-paced corporate environment that...

  • Customer Delivery Coordinator

    3 months ago

    Docklands, Australia Bega Cheese Full time

    If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!- Join a large Australian owned iconic brand based Docklands- - Be part of a large critical and complex supply-chain distribution network- - Make a difference with 3PL...