Technical Integration Consultant

3 weeks ago

Sydney, Australia AlayaCare Full time

AlayaCare is looking for a client focussed Technical Integration Consultant to automate dataflows within and between AlayaCare and client systems using the 'AlayaConnector' tool.
**About AlayaCare**
AlayaCare is a fast-growing SaaS scale-up with a presence in Australia, Canada and the United States who are revolutionising the way health, aged and disability care is delivered. Our software offers a complete workforce management solution for community and residential care organisations to manage scheduling, medical records, billing, reporting and payroll (among other things). We are focused on delivering better outcomes for the health, aged care and disability care sectors and driven by our purpose of enabling the care we want our loved ones to receive in the place they call home. We have an open and transparent culture, our teams are highly diverse, and we are committed to a workplace where we all feel that we can be ourselves.
**Position summary**
Reporting into the Director of Technical Services, in this new standalone role the Technical Integration Consultant will be working with clients to understand their business processes, dataflows and integration needs, and then building custom integration solutions using the AlayaConnector tool. For example, a client may require that all staff entered into their HRIS are automatically generated into their AlayaCare database, this role will make that happen. This is a new tool and function at AlayaCare, and as demand and throughput grows, there may be the opportunity to grow and lead a team.
**More specifically you will be**:

- Assessing client requirements and designing efficient and robust integration solutions to meet client needs.
- Documenting the solutions and building a library of integration templates which can be used for future clients.
- Building and testing the designed the solutions before migrating them to production environments.
- Supporting existing integrations and troubleshooting any issues.
- Acting as the primary technical resource for integration projects and coordinating with client and internal departments (sales, product, data, engineering, client experience) on timelines and outstanding action items.
- Delivering demonstrations of our integration capabilities during the pre-sales process.

**You'll need to have**:

- 1-2 years Systems Integration experience.
- Experience with Integration engines (e.g. Make, Rhaposdy, Iguana, eGate, Boomi, Mulesoft).
- Good understanding of web technologies e.g. API's, web-scraping, html etc.
- Some programming experience (e.g. Python or scripting languages) and database development skills (e.g. SQL).
- Ability to understand, develop and document business flows, identify gaps and see potential issues in flows.
- Troubleshooting and testing skills.
- Excellent verbal and written communication skills - you're able to explain technical issues to technical and nontechnical peers and clients.
- Excellent interpersonal, relationship building and customer service skills - it will be helpful if you've worked in consulting or customer service roles already.
- Project management and administration skills, Jira, Confluence, Project tracking, excel, outlook etc.
- Strong analytical and problem-solving skills.
- Experience in the Health industry, ideally community health with be beneficial.

**Why AlayaCare is a great place to work**
- Competitive salary package including company stock for all employees.
- A 'SuperFlex' work policy - choose to work from the office or from home the majority of the time.
- Purposeful work - a chance to make a difference in aged and disability care in Australia.
- An open, transparent and supportive culture.
- Progression along well-defined career paths with ongoing learning and development opportunities.
- Flexible benefits package - tailor your own package from our broad offering.
- Annual wellness days, volunteer leave, and company funded parental leave.
- We're social - health and wellness activities, lunches/dinners and team outings.

**Better outcomes, better belonging**
Our team members are unique—like our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard.
Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration.

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