Coordinator - Logistics Customer Support

3 weeks ago

Perth, Australia CBH Group Full time

**Who are we?**

The CBH Group is proud to be Australia’s largest co-operative and a leader in the Australian grain industry, with operations which extend along the value chain and include grain storage, handling, transport, marketing, and processing. Our expansive network includes over 120 country receival sites and four grain export ports. With our unique end-to-end supply chain, we deliver quality Australian products to over 30 international destinations.

Become part of a dynamic, diverse organisation and make your mark in sustainably creating and returning value for our growers.

**Empowering our people**

CBH is more than just a place of work, it's a community and a place where hard work and effort is rewarded and recognised.

We are an equal opportunity employer, committed to providing a safe and rewarding working environment for our people, with a strong culture of developing and enhancing our employees’ capabilities. We are pleased to be recognised as an endorsed employer for all women by WORK180.

We invite you to become part of a dynamic, diverse organisation with a bright future.

**About the role**

If you thrive off a fast-paced environment and you need a new challenge then read on

We currently have a fantastic opportunity to join our Logistics team, within our Operations Division on a full-time, permanent basis as a Coordinator - Logistics Customer Support.

This role is primarily responsible for responding to customer queries and communications to provide assistance and administrative support to the tasks that are carried out across both the Shipping Operations and the broader Logistics Teams.

**Reporting to the Manager - Key Accounts and working closely with operational personnel in head office and regional areas, the key deliverables for the role are**:
- Assist with the execution of customer registrations and provide ongoing customer support;- Assist with the management of customers bulk and container nominations ensuring compliance with CBH’s agreements;- Assist with the execution of fortnightly customer forecasts for shipping and container capacity and other outturn activities;- Assist with follow up and resolution of customer complaints;- Assist with maintaining CRM and logging all customer interactions;- Administer billing for services provided for CBH customers; and- Assist with the management and maintenance of the PortQ capacity management system;- At least 2 years’ experience in a customer service facing role;- Customer driven with the demonstrated ability to form and maintain positive relationships;- Outstanding verbal and written communication skills;- Sound organisational and time management skills with the ability to prioritise; and- The ability to problem solve in a fast-paced environment.

**What we offer**

CBH offers competitive remuneration and a range of benefits to encourage a healthy work life balance, including:
- Flexible working arrangement to enable team members to work in ways that meet their work/life commitments and support their wellbeing;- Ongoing training and professional development to support your growth and help you achieve your goals;- 13-weeks paid parental leave that can be taken in a flexible way to suit unique family needs;- Corporate employee discounts including travel, health insurance funds and financial services;- Salary sacrifice scheme;- Onsite gym facilities and day care centre; and- Employee assistance program.

**We’d love to hear from you

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