Team Leader

2 weeks ago


Brisbane, Australia DVConnect Full time

**The Team**

VictimConnect is a 24/7 service that supports people who have been impacted by a violent crime in Queensland at some point in their lives. A violent crime can include assault, murder, manslaughter, property offences with violence including break and enter and robbery, domestic violence, sexual assault or sexual abuse. We provide information, advice, referrals (e.g. case management) and trauma informed specialist counselling to victim survivors, their family, and friends.

**Team Leader Position Overview**
- Permanent full-time, Monday - Friday | Central Office (Brisbane,QLD) _

The Team Leader primarily leads, develops and supports a team of skilled specialist practitioners and counsellors by providing case recommendations; planning; workflow and task management, performance reviews, mentoring and coaching to deliver efficient and effective support to victims of violent crime across Queensland. Reporting to the Director of Client Services - Recovery & Healing, the Team Leader is expected to collaborate with all levels of management and with a broad array of external stakeholders, in delivery of high-quality specialist services.

Key Responsibilities
- Support the team with responding to inbound calls, completing referral forms, and conducting initial needs, risk, and safety assessments, provide psychological first aid and emotional support, offering appropriate information and referrals.
- Collaborate with the broader Leadership team to shape practice in accordance with service framework and continue to promote responsive service delivery.
- Oversee staff development, performance planning, reviews, coaching and feedback.
- Provide practical support and contribute to identifying training needs.
- Manage and develop key stakeholder relationships within the victim support sector.
- Support in the preparation of monthly and quarterly service delivery reporting.

**Position Requirements**
- Proven clinical experience in at least one (1) of the following areas; Domestic, family and intimate partner violence, sexual violence and abuse, victims of crime, child protection and/or residential support, or Specialist trauma counselling or mental health.
- Tertiary qualification(s) in the area of Social Work, Human Services or Psychology.
- Extensive leadership experience overseeing a service delivery team.
- Highly developed risk assessment and counselling skills, supporting services to victims of violent crime.
- Ability to communicate effectively and sensitively with government and non-government agencies and women, children, and men from a diverse range of social and cultural groups, particularly Aboriginal and Torres Strait Islander families and communities including the use of interpreting services.
- Demonstrated capacity to supervise and support staff in a way which ensures consistency of service delivery and provides the continued development of skills and knowledge in the field of telephone counselling, crisis support and/or violence support services.
- Understanding of state-based legislation including victim of crime and child protection legislation relevant to service delivery.
- Understanding of the Qld criminal justice system including the Victims of Crime Act court process.
- Resilient and courageous leader that achieves impact through their commitment to continuous quality improvement.
- Exceptional and effective interpersonal, communication, and engagement/consultation skills.

Additional Requirements
- Ability to obtain National Police Check and Positive Notice Blue Card prior to commencing employment.
- Demonstrated capacity to supervise, engage, retain and support staff in a way which values diversity, is culturally competent and prioritises psychological wellbeing - we also LOVE vibrant and energetic vibes too
- Valid driver's license or ID.
- Right to work in Australia.

**Remuneration & Benefits**
- Social Community Home Care Disability Award Level 6. Dependent on qualifications and relevant experience. Superannuation.
- Salary package up to $15,990 per financial year inc. meal and entertainment allowance.
- Access to health and wellness resources to nurture your holistic wellbeing.
- Work with an empowering and supportive team and be part of an inclusive and collaborative work environment.

**APPLY TODAY**
- VictimConnect is committed to helping all people who have been impacted by a violent or personal crime in Queensland and supporting their rights under the Victims of Crime Assistance Act 2009 and the Charter of Victims’ Rights. We respectfully acknowledge and celebrate the Traditional Custodians throughout the lands on which we live and work. We pay our respects to Elders past, present and emerging. We support the LGBTQ+ community, children and young people, people from culturally and linguistically diverse backgrounds, people with disabilities and people of all ages._


  • Team Leader

    1 week ago


    Brisbane, Australia Grazegrind Full time

    **Team Leader - Fresh Food Cafe (Weekdays Only!)** We’re looking for a motivated and experienced **Team Leader** to join our **Brisbane CBD** crew! If you love great coffee, fresh food, and leading a high-energy team, this role is for you. **Why join us?** ✔ **Monday to Friday only** - no weekends or public holidays! ✔ **Daytime shifts** between...

  • Team Leader

    2 weeks ago


    Brisbane, Australia Found People Full time

    Lead & be part of a growing Company expanding to keep up with Customers' Demand - Excellent Salary up to $120K based on experience + Super - Permanent Full-Time role, Located in Brisbane **Team Leader (Steel Production Facility)** **What’s on Offer**: Based on your skillset, experience and qualifications, this role comes with an **attractive salary up to...

  • Team Leader

    4 weeks ago


    Brisbane, Australia Comuna Group Full time

    **_Comuna Cantina Group_** is recruiting energetic leaders to join a fast-paced and dynamic team at our flagship venue in the city, within a **_growing company_**. If you are passionate about people and customer service and want to be part of a **_people-orientated team,_** then this is the job for you! The good stuff/ What we can offer you: - A...

  • Team Leader

    3 weeks ago


    Brisbane, Australia Programmed Full time

    Programmed Skilled Workforce are currently seeking a Team Leader for a client based in Narangba, who provides high performance animal nutrition solutions. Programmed Skilled Workforce are currently seeking a Team Leader for a client based in Narangba, who provides high performance animal nutrition solutions. The Team Leader will assume responsibility for...

  • Team Leader

    2 weeks ago


    Brisbane, Australia TROOCOO Pty Ltd Full time

    Inclusive and collaborative team culture - Growth Organisation - CBD Location Troocoo are proud to be partnering with a leading Financial Services organisation that are values driven and highly competitive within their market. This organisation prides themselves on ensuring best practice at all times and remaining customer focused in all that they do. Due...

  • Team Leader

    2 days ago


    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    Targeted Vacancy It is a requirement of this role to have possession of a tertiary degree relevant to the role such as social work, behavioural science or social science, criminology or other recognised degree. Taskforce Guardian is a joint initiative by Youth Justice and Queensland Police Service (QPS). This Youth Justice team works alongside the QPS to...

  • Team Leader

    2 weeks ago


    Brisbane, Australia Help at Hand Support Services Full time

    **Company Overview**: Help at Hand Support Services (HAHS) is a dedicated disability support provider committed to empowering individuals to lead fulfilling lives. As specialists in the National Disability Insurance Scheme (NDIS), we prioritize personalized care and holistic wellness for our participants. Join our team and become part of a community driven...

  • Team Leader

    3 weeks ago


    Brisbane, Australia Queensland Government Full time

    About Us Children's Health Queensland is a specialist statewide hospital and health service dedicated to caring for children and young people from across Queensland and northern New South Wales. We are committed to collaborating with all of our healthcare partners, most importantly families, to ensure we consistently deliver safe, high-quality patient and...

  • Team Leader

    5 days ago


    Brisbane, Australia Australian Government Department of Social Services Full time

    Community Grants Hub - Brisbane, QLD **Position Description**: We are looking for high performing, experienced leaders to fill Team Leader opportunities in Brisbane. Team Leaders work with the Assistant Directors to manage teams that deliver high quality administration of grants on behalf of the Department of Health. - actively monitor and manage team...

  • Team Leader

    3 weeks ago


    Brisbane, Australia Hudson Australia Full time

    Our client is a mid size government organisation, seeking a team leader to lead the service desk team. As the Team Leader you'll play a pivotal role in ensuring that IT Service Desk operates seamlessly, delivering top-notch technical support and client services that align with our business objectives **Key Responsibilities**: - Lead and manage the IT...

  • Team Leader

    4 weeks ago


    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    Targeted Vacancy Possession of a tertiary degree relevant to the role such as social work, behavioural science or social science, criminology or other recognised degree [see the Other important information section below regarding other recognised degrees]. Youth Justice provides early intervention, statutory youth justice and detention services to ensure...

  • Team Leader

    4 weeks ago


    Brisbane, Australia Webhelp Full time

    **Customer Service/Support** **Location** - Brisbane, Australia*** Job Title: Team Leader **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center advisors. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. We are currently...

  • Team Leader

    5 days ago


    Brisbane, Australia Queensland Government Full time

    **As Team Leader, you will specifically: Provide supervision to staff in the use of evidenced based skills and processes associated with reductions in re-offending (including use of the case management framework, use of risk assessment tool, and providing targeted interventions including collaborative problem solving, pro-social modelling, cognitive...

  • Team Leader

    2 weeks ago


    Brisbane, Australia Eden Richie Recruitment Full time

    Eden Ritchie is seeking a Team Leader to lead and manage a small team responsible for the early resolution or investigation of complaints for electricity, gas and water consumers, retailers and distributors. The Team Leader also provides high level advice and conducts investigations into more complex disputes. - 4 months - Brisbane CBD **As the Team Leader,...

  • Team Leader

    3 weeks ago


    Brisbane, Australia Programmed Full time

    **About The Opportunity** Programmed’s Facility Management department are currently seeking an experienced **Grounds Team Leader** to join our Team. This integral role will provide you with the opportunity to lead and develop a high performing team within a supportive and collaborative environment that will be required to care, maintain and develop...

  • Team Leader

    2 weeks ago


    Brisbane, Australia Ramsay Health Care Full time

    **Team Leader - **Day Infusion Service** **Caboolture Private Hospital, Caboolture** - **Permanent part time position (60 hours pfn)**:Enjoy flexible hours for **better work life balance!**: - We care about** YOU! **Access counselling, **wellbeing services**, legal & financial assistance - **Enjoy benefits** such as paid parental leave, study leave and the...

  • Clinical Team Leader

    3 weeks ago


    Brisbane, Australia Child Safety, Seniors and Disabilities Full time

    Clinical Team Leaders are required to maintain an appropriate level of general health and fitness in order to undertake their duties. They must be capable of performing all physical requirements of the position including actively engaging clients in sports and recreation activities and if required provide physical assistance and employing physical...


  • Brisbane, Australia Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships Full time

    Role Scope The Clinical Team Leader provides leadership and supervision to teams of Forensic Disability - Clinician and or Clinician (Program Specialists) delivering evidence-based services in FDS. The role also provides clinical advice on treatment/rehabilitation programs and life skills development activities with regard to people with an intellectual or...

  • Team Leader

    3 weeks ago


    Brisbane, Australia Compass Group Full time

    Predominantly Monday - Friday Role, with rare weekend work - Close to Public Transport, On-site parking provided - Training Provided **_Chartwells provides tailored, boutique and unique hospitality solutions to the education market. We specialise in challenging the boundaries in order to deliver a sustainable point of difference. We provide bespoke fresh...

  • Team Leader

    7 days ago


    Brisbane, Australia Queensland Health Full time

    The Team Leader will monitor and manage the performance and processing outputs of client service officers within the team to ensure timely and accurate delivery of payroll to clients. **About Corporate Enterprise Solutions**: **What we are looking for**: - Ability to contribute to and lead continuous quality improvement initiatives, strategies and...