Professional Services Consultant

4 weeks ago

Sydney, Australia PagerDuty Full time

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts

**Automation Strategic Technical Account Manager**

**Role Overview**:
As a Technical Account Manager, you will sit at the nexus between the Customer Success Manager, the Account Executive, Professional Consultants, and Support. Whether it is helping understand the customer environments and potential technical landmines or supporting one of our native integrations, you are fundamental to helping customers realize and optimize our Automation Product Suite capabilities.

**You are an extraordinary partner **- to sales, to product, to your customers. You play the part of consultant, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service. You build strong, significant, and compassionate relationships to internal and external partners, no matter their level.

**You’ve got technical chops. **You demonstrate a knowledge of IT monitoring tools or IT Operations. You run the technical discovery process and are capable of handling questions in an RFP, RFI and security questionnaires. You help customers design integrations to provide seamless implementation with their current technology stack.

**You are an excellent and compelling communicator**. You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive. You have experience supporting SaaS and on-prem customer managed products; you can articulate the business value of our solution.

You are excellent at multitasking, are self driven, and can work both independently and with a cross functional team. You have project management skills and account management experience. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail.

**How You Impact Our Vision: Key Responsibilities**
- You play the part of a consultant, project manager, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer experience.
- You build strong, significant, and compassionate relationships to internal and external partners, no matter their level.
- You will run the technical discovery process and are capable of handling questions in security questionnaires.
- You help customers design integrations to provide a seamless implementation with their current technology stack.
- You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive.
- You have experience supporting products in both the SaaS world and on-prem.
- You can articulate the business value of our solution and drive the long term goals.

**About You: Skills and Attributes**:

- You are an extraordinary partner - to the account/product team and to your customers
- You are excellent at multitasking, are self-driven, and can work both independently and with a cross-functional team
- You have project management skills and account management experience. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail

**About You**:

- Experience managing customer engagements and proof of concepts/value
- Ability to create and deliver demonstrations to small or large groups
- Ability to script in BASH and python, competent using the Linux CLI, and knowledge APIs
- Experience with enterprise infrastructure, including cloud deployments and containers
- Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
- Ability to travel to customer sites as necessary (~25%)

**Preferred Qualifications**:

- You have an understanding of CI/CD, infrastructure as code, CSM (Gitlab, Github, Bitbucket), provisioning (Ansible, FarGate, Terraform, Cloudformation),
- IT operations in cloud-hosted or on-prem environments (K8, vsphere, OpenStack, Oracle Cloud, EC2, GCP, or Azure),
- Relational database management (MySQL, Postgres, MSSQL, Oracle), remote system management using SSH, WinRM, and REST APIs, BASH and Powershell CLI, as well as monitoring (DataDog, Cloudwatch, Sensu, NewRelic, ServiceNow, etc)
- You know and understand our space (or you’re already a fan of our product)
- You're experienced in enterprise and commercial support and consulting

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Sydney (New South Wales) office one time per week, so you can thrive in your new role and fully embrac

  • Law Firm Consultant Opportunity

    3 days ago

    Sydney, New South Wales, Australia Consultant Solicitor Full time

    Job Description:As a Consultant Solicitor, you will have the autonomy to manage your own client relationships, set your fees, and work the hours that suit your lifestyle.This role is designed to help you grow on your terms, whether you're an established lawyer looking for greater control over your work-life balance or a part-time solicitor transitioning into...

  • Business Development Consultant

    1 day ago

    Sydney, New South Wales, Australia Consultant Solicitor Full time

    Company OverviewTaylor Rose Australia is a nationally recognized law firm operating on the exciting Consultant Solicitor business model whereby our lawyers are independent contractors delivering top-tier legal solutions in every jurisdiction with the support of our National Law Firm resources.We're expanding our reach and are looking for dynamic referral...

  • Professional Services Consultant

    2 weeks ago

    Sydney, Australia SS&C Fund Services (Asia) Pte Ltd Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Professional Services Consultant

    3 weeks ago

    Sydney, Australia Kofax Full time

    The Professional Services Consultant must be able to: - Deliver Kofax solutions to customer based on requirements document - Provide technical leadership to customer on the Kofax solution as configured to the customer’s requirements - Work closely with project manager to keep projects on schedule and within budget - Work independently in developing a...

  • Professional Services Consultant

    4 weeks ago

    Sydney, Australia SS&C Technologies Full time

    Professional Services Consultant SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial...

  • Sydney Recruitment Consultants

    2 weeks ago

    Sydney, Australia Hamilton Professional Full time

    We have a number of great opportunities in the CBD, Parramatta and Arndell Park. These opportunities include: - Branch Manager Arndell Park - IT Practice Lead - CBD or Parra - Business Support Recruitment Consultant dual desk - Human Resources Recruitment Consultant - Accounting & Finance (Qualified & Support) - Industrial Blue Collar If you’d like to...

  • Professional Services Consultant

    6 days ago

    Sydney, New South Wales, Australia Morgan McKinley Full time

    Morgan McKinley's Technology Contract team in Sydney is seeking a highly motivated individual to fill the role of Professional Services Consultant.Our ApproachWe take a consultative approach to recruitment, working closely with clients to understand their needs and provide tailored solutions.The RoleAs a member of our team, you will be responsible for...

  • Professional Services Consultant

    2 weeks ago

    Sydney, Australia Proofpoint Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Corporate Overview We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation...

  • Implementation Consultant

    4 weeks ago

    Sydney, Australia AlayaCare Full time

    AlayaCare are seeking an Implementation Consultant (Professional Services Associate) to implement our AlayaCare Cloud software and provide training and consulting services to our clients. ***About AlayaCare** AlayaCare are a fast-growing mature start-up with a presence in Australia, Canada and the United States who are revolutionising the way aged and...

  • Associate Professional Services Consultant

    2 weeks ago

    Sydney, Australia Mediaocean Full time

    **What You Will Do**: - The Associate Professional Services Consultant is responsible for professional services engagements with our clients and partners, including implementations, training, conversions, data setup and other billable services. Through needs assessment and detailed project planning, the Associate Professional Services Consultant will...

  • Professional Service Solutions Consultant

    2 weeks ago

    Sydney, Australia Procore Technologies Full time

    **Job Description**: Procore is looking for a **Professional Services Solutions Consultant** to play an integral role in supporting the sale of Procore's Professional Services. You'll leverage your deep experience scoping software implementations, as well as your knowledge in SaaS to inspire customer confidence in the value of our Professional Services. As...

  • Professional Service Solutions Consultant

    2 weeks ago

    Sydney, Australia Procore Full time

    Procore is looking for a **Professional Services Solutions Consultant** to play an integral role in supporting the sale of Procore's Professional Services. You'll leverage your deep experience scoping software implementations, as well as your knowledge in SaaS to inspire customer confidence in the value of our Professional Services. As part of a growing...

  • Business Development Representative

    4 days ago

    Sydney, New South Wales, Australia Consultant Solicitor Full time

    Job DescriptionWe are seeking a skilled Referral Partner to connect clients to our Consultant Solicitors.This is an exceptional opportunity to earn 10% of professional fees from referred clients for up to three years, with no upfront costs or quotas.Key Responsibilities:Identify and refer individuals or businesses needing legal services.Ensure ethical client...

  • Professional Services Consultant

    3 weeks ago

    Sydney, Australia Orbus Software Full time

    As a member of the Orbus Professional Services Team APAC, your primary focus will be to engage in consultancy services for existing and new customers. Reporting to the Professional Services Manager - APAC, you will be part of a dynamic, global and supportive team. **Core Responsibilities**: - Provide support, and guidance to our customers during their...

  • Services Consultant

    2 weeks ago

    Sydney, Australia emarsys eMarketing Systems Full time

    Due to high growth and ongoing demand across the business, Emarsys are looking for a Services Consultant that will join the wider professional services team and ensure prospects and existing clients are matched with the professional services to help them achieve their business objectives. Working collaboratively with Emarsys’ Sales, Client Success,...

  • Services Consultant

    3 weeks ago

    Sydney, Australia emarsys eMarketing Systems Full time

    Due to high growth and ongoing demand across the business, Emarsys are looking for a Services Consultant that will join the wider professional services team and ensure prospects and existing clients are matched with the professional services to help them achieve their business objectives. Working collaboratively with Emarsys’ Sales, Client Success,...

  • Freelance Legal Services Provider

    1 day ago

    Sydney, New South Wales, Australia Consultant Solicitor Full time

    Who Is Suitable for This Role?Established LawyersThis consultant solicitor role is ideal for established lawyers looking for greater autonomy and control over their careers. If you're seeking a more flexible and dynamic work environment, this could be the perfect opportunity for you.Sole PractitionersIf you're a sole practitioner struggling with the...

  • Professional Services Consultant, Australia

    3 weeks ago

    Sydney, Australia Check Point Software Technologies Ltd. Full time

    **Your Team**: As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and...

  • Professional Services Consultant

    4 weeks ago

    Sydney, Australia Blackbaud Full time

    **About the role** We’re looking for a Senior Consultant to join our BBP Team. You will leverage your passion for the not-for-profit sector and combine it with your understanding of how a robust CRM underpins fundraising success. You must have strong presentation skills, be comfortable leading conversations and being in the spotlight, as well as being...

  • Ei Professional Services Clinical Consultant

    3 weeks ago

    Sydney, Australia Philips Full time

    **Job Title**: EI Professional Services Clinical Consultant Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. **Your opportunity** An exciting...