Coordinator

6 months ago

Parramatta, Australia iCare Full time

**Parramatta**
- 8 Month Fixed Term Contract with a 35-hour working week
- 17.5% annual leave loading and flex leave
- Hybrid working environment, offering starting salary of $106,025

**About the Role**

In this role you will ensure a person centred, timely, high quality and cost-effective service is coordinated and provided to meet participant’s/worker’s needs and scheme objectives.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a **Coordinator **you will be:

- Using a person-centered approach to assist in identifying and reviewing the needs of participants/workers across all phases of recovery and community participation.
- Facilitating support to enhance each participants’/workers’ capacity to achieve their desired goals, as identified in their My Plan.
- Working collaboratively with internal specialist services, external case managers, health professionals and other key stakeholders to coordinate the most effective options to meet the treatment, care and support needs of the participant/worker.
- Managing service approvals and payments in accordance with agreed needs, assessments and plans.
- Adhering to the KPI’s that monitor and measure key areas of the role
- Keeping abreast of and understanding the legislative framework and Guidelines and how these contribute and impact the decision-making framework.
- Working collaboratively with all teams across Care, in the design and implementation of internal quality assurance, management of disputes and complaints and continuous improvement systems to drive quality and consistency in decision making

**Skills & Experience**
- Strong practical experience in identifying, reviewing and coordinating services for people and families experiencing serious illness or injuries or disability.
- A sound understanding of the needs and perspectives of people with disabilities.
- Critical reasoning skills to ensure a high degree of integrity in the decision-making processes.
- Excellent communication skills - ability to build rapport and communicate complex information and create and nurture effective working relationships with all stakeholders.
- Ability to set clear expectations and engage in difficult conversations in a simple and empathetic manner.
- Ability to travel within NSW and possibly interstate depending on the Region.
- A current driver’s licence.
- Compliance with Pre-employment checks (including Working With Children Check)
- Up to date with current Public Health Order requirements

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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