House Services Officer

1 week ago

Canberra, Australia The Department of Parliamentary Services Full time

**Employment Type**:Ongoing

**Classification**: Parliamentary Service Level 2

**Closing Date**: 11:30pm AEDT, 8 May 2024

**The Opportunity**:
The Department of Parliamentary Services (DPS) is recruiting for a Parliamentary Service Level 2 House Services Officer within Commercial Operations Branch.

DPS is seeking a highly motivated, professional, and service-focused team member to be part of the in-house catering department - The APH House Services. The iconic building welcomes over 725,000 visitors each year, including some 127,000 school children. It is home to approximately 1,300 people working across the building, rising to more than 3,500 people on sitting days and peaking at around 10,000 people in the building on the busiest day of the year, Budget Day. This position offers you the chance to be a part of democracy in action. The Department of Parliamentary Services (DPS) supports the functions of the Australian Parliament and the work of parliamentarians.

The APH House Services Team will deliver high-quality food and beverage services to building occupants and visitors that showcase products of the local region and position APH as a destination of choice. Services will be delivered through a range of venues, multiple kitchens, and retail outlets that include multiple venues for function catering, à la carte, bistro, café (building occupants and public facing).

A House Services officer/attendant is required for the APH Catering and Events Team responsible for managing a busy inhouse catering operation. Peak service times are Monday - Thursday on parliamentary sitting weeks (approximately 20 weeks per year), and Australian Parliament House is open every day except Christmas Day. Shift work and after-hours may be required during sitting weeks.

**Who we are looking for**:
The successful applicant will have professional experience in the hospitality industry, ideally in a multi-faceted venue and preferably within high-quality and high-capacity venues. You will also have the skills and attributes to deliver high-quality events and catering requests for DPS.

**Job Specific Requirements**:

- Demonstrated relevant experience, preferably within high-quality and well-regarded Government/Institutional venues.
- Qualifications in hospitality or equivalent relevant qualifications/experience are highly desirable.
- A current Responsible Service of Alcohol certificate.
- The successful applicant will be required to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance.

**Duty Statement**:
**Classification**:Parliamentary Service Level 2
**Branch**:Commercial Operations Branch
**Section**:APH Catering
**Immediate supervisor**: Isabelle Kang

Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 2 classification. The duties will include, but are not limited to, the following:
1. As a member of the APH House Service Team, deliver events and catering services at Australian Parliament House through an in-house service delivery model that provides a high standard of food and beverages service across all outlets and event venues to a wide range of stakeholders. Key stakeholders include building occupants, other parliamentary departments, parliamentarians, corporate clients, vendors, professional conference organisers and the public.

2. Working closely with House Services Supervisors and Operations Manager to develop and maintain a motivated and high performing team committed to providing a consistent, efficient, and friendly service for customers, and exceeds customer expectations.

3. Follow service level standards and standard operating procedures to ensure delivery of food and beverage services is of a high standard and meets stakeholder needs.

4. Ensure all enquiries, requests, and feedback, both verbal and written are responded in a professional, polite, accurate and timely manner.

5. Have accountability for the completion of allocated tasks within required timeframes and in compliance with set procedures.

6. Coordinate event delivery and logistics with multiple stakeholders, including:

- Facilitate event delivery in collaboration with back of house and House Service Coordinator.
- Gather event feedback and report it to the relevant stakeholders.
- Maintain knowledge of HACCP food safety program, WHS practices and contemporary hospitality trends.

7. Other duties as required but not limited to:

- Working in banquets and retail outlets when assistance is required.
- Additional administrative duties as assigned by House Service Coordinator or Operations Manager
- Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice._

**How to apply**:
Please upload a pitch (500 words maximum) describing how your skills and experience would contribute to the role and work of the department.

Your pitch is an o

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