Product Manager

4 days ago

St Kilda, Australia Education Divisional Full time

**What you'll do**:
The Product Manager for Australasia will be predominantly responsible for the development and delivery of products in the Tours range, and Expedition and Journey products travelling within the Australasia region. The main responsibilities of the role will be:
**Ground Team Management**:

- Act as the main point of contact for our Ground Teams, responding to queries, providing detailed information about upcoming trips, and gathering information required to support trip sales and pre-departure support
- Work with the Product Team Manager to strategize rates for in-country services below budget, enhancing forecasted margins for every trip
- Conduct feedback reviews with Ground Teams after each departure
- Liaise with Ground Teams to lead destination capacity and ensure availability for prospective bookings
- Collaborate with Ground Teams to create and price custom Tour itineraries aligned to school requirements on a needs basis

**Trip Delivery**:

- Ensure trips in-country are booked and suppliers are briefed to deliver to a high standard
- Deliver high quality customer experience by continually reviewing all aspects of trip planning and delivery, evidenced through a customer feedback net promoter score (NPS) above 60
- Partner with the Community Partnership Coordinator to ensure initiatives meet the highest standard of quality and ethics, maintaining a positive NPS score for this element of the trips
- Create and share supplier reports and participant details prior to travel
- Conduct flight checks to ensure arrival and departure times align to in-country services

**Product Development**:

- Establish relationships with DMCs in destinations where we wish to develop and expand the product range
- Work with DMCs to design and price new products as required by market demands
- Collaborate with marketing to design collateral for new itineraries
- Collaborate with the safety team to ensure new activities are signed off for use
- Collaborate with the Sustainability Coordinator to ensure new itineraries align to our commitments in this area

**Sales Support**:

- Respond to enquiries from the Sales Team regarding trip itineraries and logistics
- Work with the sales team to develop custom itineraries for Tours aligned to school requirements

**Product Inventory Maintenance**:

- Build a product inventory for Tours in the reservation system to allow creation of itineraries and proposals including itinerary and cost information, work with the Inventory Coordinator to ensure this is maintained to a high standard
- Produce logístical itineraries and Trip Packs for each trip using the reservation system for travelling teams to use in-country

**Other duties**:

- During peak departure seasons, work in the Operations Centre as part of a rota with other internal staff to provide on-trip support for teams. Training will be provided as required. Shifts may include unsociable hours, differing from typical work routine
- Seek out opportunities for learning and growth
- Assist with team projects to improve internal process and efficiency

**What we want from you**:

- Strong cross-cultural communication skills and ability to collaborate with a diverse, global network
- Excellent attention to detail, including strong written communication skills and competency dealing with pricing and cost calculations
- Good verbal communication and confidence to provide training and briefings to partners and colleagues
- Extremely organised, able to manage time effectively, work well under pressure, and balance a number of priorities
- Strong teammate, collaborating with departments across the business to achieve the best outcomes for the customer
- Be dynamic, willing to assist with a range of tasks and projects as required
- Have an interest in adventurous travel and/or experience working in the travel industry or travelling overseas

Are you a problem solver and big picture innovator who loves identifying new ideas and challenges to improve efficiency? Do you have the determination to drive success for product management and product development efforts? We encourage you to apply

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

hybrid

  • Production Assistant

    3 months ago

    St Peters, Australia PURE PRODUCT AUSTRALIA Full time

    Subject: Job Opportunity: Sports Supplement Production Workers/Machine Operators Dear [Recipient], Pure Product Australia is currently seeking Sports Supplement Production Workers/Machine Operators for our site in St Peters, NSW 2044. Our roles span various areas of food production, including packing, wrapping, hygiene, and inventory management. requiring...

  • Production Assistant

    6 months ago

    St Kilda, Australia Tigerlily Full time

    Tigerlily is the only swim, occasion and resort wear brand that offers a complete holiday wardrobe designed with artistry for an adventure-seeker who lives for fun and freedom in an era where investing into experiences takes priority over all else. Founded 2000 in Sydney Australia, Tigerlily operates standalone retail boutiques throughout Australia. - Our...

  • Product & Operations Executive - Travel

    2 days ago

    St Kilda, Australia Education Divisional Full time

    We have a unique opportunity for a highly organised and quality-driven individual to create and deliver World Challenge trips for Australasian schools!_ **About Us**: World Challenge’s Expeditions have been refined over 30 years of student travel, with an emphasis on developing tomorrow’s leaders through international cultural immersion. Their team of...

  • Product & Operations Executive - Travel

    2 days ago

    St Kilda, Australia Education Divisional Full time

    We have a unique opportunity for a highly organised and quality-driven individual to create and deliver World Challenge trips for Australasian schools!_ **About Us**: Experience Education is part of the Travelopia group, which is one of the world’s leading specialist travel groups providing customers with a diverse range of unique travel experiences. This...

  • Production Administrator

    4 months ago

    St Kilda, Australia City of Port Phillip Full time

    Synopsis: St Kilda Festival Production Administrator - **Salary Range Band 5 $79,188 - $91,309 plus 11.5% Super**: - **Full time, 4-month temporary position**: - **Located at St Kilda Town Hall with flexible working arrangements possible.** **About the Organisation** The City of Port Phillip is an inner-city council with around 1000 employees who deliver...

  • Production Manager

    4 days ago

    St Marys, Australia Chemtools Full time

    CHEMTOOLS, an Australian owned and operated, manufacturer and provider of industrial adhesives, lubricants and other related products, used a wide variety of industries, is seeking an experienced Production Manager. Leadership skills, decision making and problem solving capabilities, should be matched by an acknowledgement that a team effort is needed to...

  • Photographic Studio Manager

    9 months ago

    St Kilda, Australia Studio Mondo Full time

    Studio Mondo Studio Mondo is looking for a Photographic Studio Manager to join us at our St Kilda studios. We’re looking for someone to facilitate the smooth execution of all shoots in the St Kilda studios and on location. This includes coordinating and providing resources to shoots as well as assisting in the management of our two studios. The position...

  • Sales Manager

    5 days ago

    St Kilda, Australia Divcom Full time

    **About our organisation** Diversified Communications is a global media and events company that provide market access, education and information to a range of business communities. We run face-to-face events, digital products and publications in a range of different industries. We pride ourselves on offering unique customer experiences that deliver true...

  • Production Manager

    2 months ago

    St Leonards, Australia Warner Bros. Discovery Full time

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Workplace Manager

    7 months ago

    St Kilda, Australia Manhattan Group Full time

    **Elevate Your Career: Workplace Manager and Concierge Combined!** Imagine a role that combines the best of both worlds - where you can unleash your managerial prowess while delivering unparalleled concierge services. Get ready to embark on an extraordinary career that blends leadership, hospitality, and the art of creating exceptional experiences! **As a...

  • Hospitality Retail Manager

    3 weeks ago

    St Kilda, Australia Buba Local Shuk Full time

    **Hospitality Retail Manager** **Dawn & Mabel’s** **Salary: $73,000 - $78,000** **About Us** Dawn & Mabel’s is a new wine bar in St Kilda specialised in modern Mediterranean cuisine and wine. Our recently renovated Art Deco venue is the place for anybody to unwind and feel comfortable, while enjoying great products, on premise or to take away, friendly...

  • Administration Manager

    7 months ago

    St Kilda, Australia Small Giants Academy Full time

    **ABOUT THE JOB** The Small Giants Academy Administration Manager will be part of the team responsible for the coordination and delivery of the Academy’s leadership programming for a more hopeful future (Mastery of Business and Empathy, Events, Deep Dives, Retreats) ensuring the highest possible standard, and embodying a philosophy of care embodied in...

  • Business Services Manager

    1 month ago

    St Kilda, Australia Hellomello Full time

    **Company**: Hellomello **Job Title**: Business Services Manager **Salary Range**: $80,000 + superannuation **Who we are**: Hellomello is an online telehealth platform connecting patients with natural, alternative treatment options. The healthcare landscape in Australia is changing. The way people access treatment is changing. That's why we created...

  • Retail Store Manager

    7 months ago

    St Kilda, Australia Arch Brands Full time

    Established in 1997, Prime is a distinguished fashion destination, offering an exclusive blend of men's and women's apparel from around the world. Our curated selection features well-made and well-tailored brands, including cult favourites like Nudie Jeans, Carhartt, Adidas, and New Balance. What sets us apart is our commitment to providing exclusive,...

  • Enrolments Manager

    4 weeks ago

    St Kilda, Australia St. Michael's Grammar School Full time

    Reporting to the Director of Enrolments, the Enrolment Manager is responsible for managing enrolment activities and processes and ensuring an authentic, smooth and efficient enrolment experience for all prospective families. This role ensures that all enrolment procedures comply with relevant policies and effectively communicates the School’s ethos,...

  • Retail Store Manager

    6 months ago

    St Kilda, Australia Arch Brands Pty Ltd Full time

    Established in 1997, Prime is a distinguished fashion destination, offering an exclusive blend of men's and women's apparel from around the world. Our curated selection features well-made and well-tailored brands, including cult favourites like Nudie Jeans, Carhartt, Adidas, and New Balance. What sets us apart is our commitment to providing exclusive,...

  • Manager, Product Management

    8 months ago

    St Leonards, Australia Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Op Shop Manager

    4 weeks ago

    St Kilda, Australia Uniting Vic.Tas Full time

    **Retail Award Level 6 position (Inc. weekend penalty rates)**: - **Permanent full time role (Tuesday-Saturday) at our brand new St Kilda Op Shop**: - **Great location in Acland Street close to shops, cafes & public transport** **Your new role**: Join our team and oversee the day-to-day operations of our newly established Op Shop in St Kilda. Lead a team...

  • Manufacturing Production Manager

    7 months ago

    St Marys, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Permanent - Full Time**Work Mode**: - On-site**Industry**: - Manufacturing & Production**Location**: - St Marys - New South Wales**Salary**: $110,000.00 - $130,000.00 Yearly **Reference**: - BH-26619**Job Title: Manufacturing Production Manager** **Location: St Marys Area** **About Us**: A dynamic and innovative specialist...

  • Manager, Product Management

    2 months ago

    St Leonards, Australia Mastercard Full time

    Our Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...