See more Collapse

Service Designer

1 month ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

**Service Designer**
- **Permanent Role**:

- **Location Sydney, Melbourne, or Brisbane**

**About the role**:
Contribute to the development of a human centred design practice within Customer Transformation for Insurance Australia by delivering strategic human centred design projects. Design brilliant customer experiences across insurance while supporting delivery teams to understand methodologies and design approaches that ensure the delivery of brilliant customer experiences across Insurance.

**More specifically, you will**:

- Support the Head of Customer Transformation and Human Centred Design Manager to drive a customer obsessed workforce, with the goal of increasing customer advocacy, resolving pain points and improving customer retention.
- Collaborate with key stakeholders within Insurance to identify key customer improvement opportunities, lead the design phase on transformational customer initiatives, and ensure the delivery of transformational customer initiatives across Insurance.
- Partner closely with key stakeholders to comprehensively grasp customer and user needs, organizational goals, and project prerequisites.
- Conduct thorough user research, encompassing interviews, surveys, to glean invaluable insights into customer and user behaviours and preferences.
- Devise comprehensive service design strategies, comprising strategic service blueprints, user journeys and personas to be used as the basis to drive project outcomes.
- Facilitate dynamic workshops and co-design sessions, fostering collaboration among interdisciplinary teams to generate innovative ideas.
- Create dynamic artefacts to visualise service concepts, iterating based on actionable user feedback.
- Forge strong partnerships with development teams, UX/UI designers, Product Owners and project managers to ensure seamless implementation of service designs.
- Perform meticulous post-implementation reviews and evaluations to gauge service effectiveness, pinpointing areas ripe for enhancement.
- Work within the delivery teams to coach team members on Human Centred Design standards and methodologies.
- Champion human centred design process and CX improvement and build engagement and support for customer experience design standards and methodologies as part of BAU.
- Lift the overall standard of customer experience design across Insurance through developing and executing design principles, standardised approaches and standards across the organisation
- Management of risks and meeting compliance and regulatory requirement in design outputs
- Lead a culture of customer, and collaboration within the broader business.

**About you**:

- Relevant tertiary qualification or equivalent professional experience (CCXP highly regarded)
- At least 2 years design experience including insurance or financial services (desired)
- Demonstrable experience within a similar position
- Proven experience in development and driving design outcomes through influencing others.

**Key Capabilities**:
**Customer & Knowledge**
- Depth of understanding in service design and delivery
- Skilled ability to contribute to and understand strategic perspectives and translate to tactical actions.
- Skilled ability to deliver impactful customer initiatives within timeframes and budget.
- Ability to uplift the service design capability within own team, and across Insurance.
- Committed to improving customer experience and delivering high quality solutions within required timeframes.
- Understanding of customer personas, business and the markets/industries in which Suncorp operates

**Leadership and influence**
- Builds highly collaborative and engaged relationships with team members.
- Experienced with coaching and influencing outcomes through others.
- Demonstrated sound leadership and change management skills.
- Demonstrate the ability to influence, negotiate, prioritise and plan in partnership with Insurance and other key stakeholders.

**Decision making and problem-solving**
- Strong analytical skills and problem-solving ability
- Demonstrated strategic thinking ability.
- Demonstrated ability to seek out information and break down problems and situations into components, options or alternatives.
- Ability to develop solutions and courses of action and frame recommend solutions to meet the required standards of the targeted audience.

**Communication**
- Able to communicate complex issues in concise and simple terms to a large range of audiences, with confidence and in appropriate formats (internal and external).
- Strong influencing and negotiation capability
- Strong ability to develop and maintain internal and external relationships.

**Planning, Organisation and Continuous Improvement**
- Establish a process to complete goals and allocate time/resources to achieve such goals; strong ability to work to a deadline (including manage others to those deadlines) and to manage multiple and potentially conflicting timeframes and priorities.
- Ability to identify opportuniti

We have other current jobs related to this field that you can find below

  • Service Designer

    2 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    DCS Grade 7/8 - Base salary ($101,947- $112,849)+ super - Temporary full time opportunity until June 2024 with potential to extension or become permanent - Inclusive and flexible hybrid-environment with endless opportunity to grow **What’s the Job?** - Collaborating with cross functional teams to gather requirements, solve problems, and unblock pathways...

  • Service Designer

    5 days ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Service DesignerTemporary role (up to end of March 2024 with view to extend)About the roleWe are seeking a highly motivated Service Designer to join our team. The Service Designer will be responsible for developing and driving the design of customer-focused, innovative digital user experiences that meet the user needs, organisational outcomes, and NSW...

  • Service Designer

    2 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Service Designer, full time 12-month temporary role, flexible working model including hybrid options** Do you want to make an impact to the lives of 8 million+ lives in NSW by contributing to the Life Journey program and work in an inclusive and flexible hybrid-environment with endless opportunities to grow? **Yes? Then this role is for you** **Your key...

  • Lead Process Designer

    2 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Great leadership opportunity for a self-motivated financial crime professional - Be part of a meaningful change - Flexible location - Brisbane, Sydney or Melbourne Are you a self-motivated financial crime professional looking to step into a leadership role? Join us as a Lead Process Designer and become an integral part of our commitment to financial crime...

  • Service Designer

    3 weeks ago

    Sydney Western Suburbs, Australia HAYS Full time

    Service Designer - NSW Government **Your new company** You will be working for a NSW Government Department based in Parramatta. **Your new role** You will be supporting a Digital Transformation Program. This is a multi-year program of work that is in the scoping / defining stage. This is a great opportunity to work on a complex and exciting...

  • Principal Service Designer

    2 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    DCS Grade 11/12 - Base salary $134,411 to $155,445 + super - Temporary full time opportunity until June 2024 with potential to extension or become permanent - Flexible working arrangements (remote working options, compressed flexible hours and more) **What’s the Job?** Working as part of an Agile Program Delivery team, this role is responsible for...

  • Principal Service Designer

    6 days ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    DCS Grade 11/1- Base salary $134,411 to $155,445 + super Temporary full time opportunity until June 2024 with potential to extension or become permanent Flexible working arrangements (remote working options, compressed flexible hours and more)What's the Job?Working as part of an Agile Program Delivery team, this role is responsible for driving an agile...

  • Content Designer

    2 weeks ago

    Sydney, Australia NSW Government -Service NSW Full time

    **Content Designer** - Salary from $95,136-$112,164, plus Superannuation and Leave Loading,temporary 24 month opportunity **Do you want**: - your designs to impact the more than 8 million people in NSW - a flexible working arrangements such as a compressed work week - a hybrid working arrangement - to be part of a supportive design community where you can...

  • Service Designer

    2 months ago

    Sydney, Australia Just Digital People Full time

    As the Service Designer you will to design and deliver new experiences for improved outcomes for customers across a wide range of digital solutions. You will be responsible for driving a human-centric and holistic approach to service delivery; helping to design and guide solutions to support multiple. Please note you need to be in a position to obtain a...

  • Service Designer

    1 week ago

    Sydney, Australia Macquarie Group Limited Full time

    It is an exciting time at Macquarie Bank as we look to expand our team of Designers and Researchers, within our Personal Banking Division. As a Service Designer, you will be based in a strategically focused design team working across Research, Product and Service Design initiatives. It is our team’s mission to ensure we are delivering a leading digital...

  • Service Designer

    2 weeks ago

    Sydney, Australia Lookahead Search Full time

    Daily rate from $125 - $150 per hour - 12 month contract with possible 1 x 12 month extension - Offices in Canberra, Sydney and Melbourne with option of remote **The role** This Federal Government Department is seeking multiple Service Designers to design and deliver new experiences and improved outcomes for customers across a wide range of digital...

  • Service Transition Manager

    2 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Service Transition Manager** **Brisbane OR Sydney** - **Rare opportunity to design and develop the IT service transition process from the ground up**: - **Work with the new Momentum model, an evolution of Agile**: - **Join one of the leading Insurers within Australia, collaborative and supportive company culture** We’re never just satisfied with how...

  • Service Designer

    2 weeks ago

    Sydney, Australia DFP Recruitment Services Full time

    **Job description**: **Location**: Sydney, NSW **Contract Length**: 12-month contract + Extension Opportunities! **Multiple Roles With Competitive Market Rates!!** Federal Client is seeking multiple Service Designers to create and implement enhanced experiences and improved outcomes for customers across a diverse range of digital solutions. The Service...

  • Service Designer

    2 months ago

    Sydney, Australia Macquarie Group Limited Full time

    It is an exciting time at Macquarie Bank as we look to expand our team of designers and researchers, within our client engagement division. As a service designer, you will be part of a strategic design team that encompasses Research, Product, and Service Design. Our mission is to deliver a first-class digital experience to clients, advisers, brokers and...

  • Service Designer

    2 months ago

    Sydney, Australia DigiRen Full time

    **About DigiRen** At DigiRen, we passionately believe that cloud is the best place to get work done. Founded by industry experts, DigiRen is a specialized consultancy focused on helping large commercial and public sector organizations build and scale new capabilities and ways of working to realize the benefit of public cloud computing. Through decades of...

  • Service Designer

    6 days ago

    Sydney, New South Wales, Australia Macquarie Group Limited Full time

    It is an exciting time at Macquarie Bank as we look to expand our team of designers and researchers, within our client engagement division. As a service designer, you will be part of a strategic design team that encompasses Research, Product, and Service Design. Our mission is to deliver a first-class digital experience to clients, advisers, brokers and...

  • Service Designer

    5 days ago

    Sydney, New South Wales, Australia DFP Recruitment Services Full time

    Job description:Location: Sydney, NSWContract Length: 12-month contract + Extension OpportunitiesMultiple Roles With Competitive Market RatesFederal Client is seeking multiple Service Designers to create and implement enhanced experiences and improved outcomes for customers across a diverse range of digital solutions.The Service Designers will be responsible...

  • Service Designer

    5 days ago

    Sydney, New South Wales, Australia Latitude IT Full time

    Collaborative, supportive, Values driven environmentGreat coffee (and a variety of tea) and fresh fruitAvoid the traffic: we are outside the CBD and close to public transportService Designer - Director LevelReimagine the contact center of the futureLarge Scale transformation Projects - Customer Experience ManagementService Designer Role at a Leading Global...

  • Service Designer

    2 months ago

    Sydney, Australia ignite Full time

    Location: ACT, NSW, QLD, VIC Duration: 12-month contract with 2x12 month extensions. Eligibility: Australian citizenship with ability to obtain Baseline Security Clearance. About the opportunity: Are you passionate about designing services that have a real impact on users' lives? Do you thrive in a dynamic and transformational environment? We have an...

  • Service Designer

    3 weeks ago

    Sydney, Australia ignite Full time

    Location: ACT, NSW, QLD, VIC Duration: 12-month contract with 2x12 month extensions. Eligibility: Australian citizenship with ability to obtain Baseline Security Clearance. About the opportunity: Are you passionate about designing services that have a real impact on users' lives? Do you thrive in a dynamic and transformational environment? We have an...