Journey Expert

2 weeks ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 40502

**Department**: AR Deposits

**Division**: Australia Retail

**Location**: Melbourne
About the role

This exciting opportunity is available to join the Deposits Tribe as a Journey Expert.

The purpose of the Deposits Tribe is to provide products that are simple, easy to use and enable our customers to bank with confidence. This is through the design, manufacture and management of a simple range of savings & transaction products to bring the customer proposition to life for our Retail & Business customers. The ANZ Deposits Tribe is known for its great culture of collaboration, delivery, high performance and fun, supported by an approachable and inspiring leadership team. In joining this Tribe, you will be working with a group of highly engaged, diverse and interesting people.

As a Journey Expert, you will be responsible for optimising existing end-to-end customer journeys and delivering on squad goals to co-create, design, implement, measure, and support a debit card migration and decommissioning project. You will work collaboratively across ANZ businesses and with vendors to perform analysis, identify and capture business requirements, conduct impact assessments and/or develop testing strategy and plans and execute on these testing plans, and support any co-ordination internally of migration activities.

**Role Location**: 833 Collins St, Docklands, Victoria 3008, Australia

**Role Type**: 18-month Fixed-term, Full-time
- Multiple roles available

Who are you?

A team player - You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
The customer’s biggest fan - You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
Comfortable being uncomfortable - You are comfortable with uncertainty and can effectively manage yourself through ambiguity and change
Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
Committed to your own and other’s growth - You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
A problem solver - You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
Commercially and Tech curious - You have a wide-angled lens. You are curious about what’s happening in the external market and in emerging trends and innovations (technological and otherwise) and how we use this information to better inform our discussions and actions
Risk savvy - You build sustainable solutions that protect customers, stakeholders and the community, and are a champion of Risk Culture.
What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.
But back to some of the skills
- Strong functional experience or expertise in one or more of the following disciplines: Business Analysis, Product Management or Change Management.
Excellent stakeholder management skills, with strong influencing and relationship building ability to ensure business and customer impacts have been fully considered.

**Expert communication skills including**: documentation, facilitation, and management skills to develop training materials, document procedure guides, update collateral and write communications.
Comprehensive understanding of a range of problem-solving techniques with an ability to multi-task and be highly adaptable to change and ambiguity.
You will have project delivery experience, including conducting workshops, eliciting, documenting and managing requirements; and conducting analytical activities such as process modelling, testing, gap analysis, solution assessment and change transition in complex and challenging business environment.
Strong willingness to learn and be immersed in ANZ’s Agile Ways of Working.
A “can do” attitude and willingness to ‘roll up your sleeves’ with the team to get delivery across the line in a fast-paced environment, flexing consistently between your SME capabilities and squad priorities that require swarming.
Strong commercial acumen and a desire to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate.
A strong execution mindset and ability to deliver quality outputs within required timeframes.
An intense passion and curiosity for customers, their needs and wan

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