Store Consultant

3 weeks ago

Melbourne, Australia National Storage Full time

"New Year, New You, New Time to Shine"

Multi-Facet Role with Customer Service, Administration and Operational Tasks

Permanent Part Time Role 4 Days a Week with No Nights, Sundays or Public Holidays

Use your customer service skills, and vivacious personality to join our ever-growing team of Storage Consultants to help grow our business and put your stamp on the storage industry. Come join a large, national company where no 2 days are the same; where you can flourish and thrive as you start on your New Journey with National Storage. We will provide all on-the-job training, and help you become a Storage Guru

**About Us**:
Established in 2000, National Storage is one of Australia and New Zealand’s largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand. As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.

With a continual growth plan for expanding our portfolio across Australia and New Zealand, we are looking for a Part Time Store Consultant to work at our Hawthorn centre.

**The Role**:
Reporting into the Storage Manager, our Store Consultants are a vital role within our business, as they work closely with our customers to ensure a seamless service is provided. The role itself is a multi-faceted role of customer service, admin and operations. Located in Alderley this centre is an all-internal based centre - with a large mix of residential & commercial clientele. On a day-to-day basis some of the key daily duties would include:
**Your responsibilities include**:
Work in a customer facing environment to deliver the ultimate customer experience by supporting our customers in making the best storage choice for their needs
Maintaining & Cleaning of the Storage facilities.
Having a strong focus on centre presentation and maintenance.
Assisting & servicing the Commercial Customer Base to ensure their needs are met on a daily/weekly basis
Assist in ensuring the Centre achieves its budgeted KPI goals
Conduct centre tours and walk throughs which showcase our facilities
Keep a keen eye on centre presentation, maintenance, and cleanliness to ensure our centres always represent our high standards
Maximize sales conversion opportunities via various ports of communication
Maintain a safe and secure centre by wearing appropriate safety gear, safe use of equipment, and following workplace health and safety procedures
Complete arrears management steps to ensure accounts are kept up to update and offer solutions where feasible.
Action general administration duties such as customer contracts, inventory, and insurance claims

**Skills and Experience**:
Strong communication skills to build relationships with customers and stakeholders
You have a motivated, proactive and positive attitude
Customer service experience in a sales environment (desirable)
Ability to work well in a team and autonomously
Willingness to learn and grow with the business
Driver’s license and car (desirable)
Have strong administration skills
Impeccable Attention to detail
Driven by results & an eagerness to take ownership over your work
Available to work 8AM-5PM Monday, Tuesday and Friday, 9AM-2PM Saturday

**Benefits**:
Permanent role with no nights, Sundays or Public Holidays
Rotating Roster with every second Saturday off
Full Training Provided
Supportive & Focused Team Culture
Access to company benefits such as paid parental leave and well-being subsides
Discounts available through a range of leading retailers
Onsite car park or available parking close by
Collaborative working environment with the opportunity to receive discretionary gift cards

This role would report to a Storage Manager, and you would be part of a team of Store Consultants. It also allows for career progression & growth, as the business expands.

Join the team - APPLY NOW

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