Admin Support Epilepsy Wycombe

Admin Support over 18 years old

About this role:

At Buckinghamshire Healthcare NHS Trust, we have a simple mission – Personal and Compassionate Care Every Time. Volunteers help to enhance the patient experience and complement the work of paid members of staff.

Volunteers assist the team in completing basic administration activities which ensure that the department can deliver services on time and effectively. Volunteers here will not be in direct contact with patients.

Commitment: A minimum of one 3-hour shift per week, on a Monday

Any 3 hours between 9am and 4pm

What are the key tasks?

• Check in with your supervisor Mary Epilepsy Nurse to gain an understanding of key tasks that need to be completed ensure epilepsy nurse service is running smoothly and upcoming events.
• Listening to answerphone messages and making a list of patients to respond to
• To call patients if necessary to confirm their messages – often they do not leave an NHS number and we need this to investigate their need
• Checking appointments for patients if they call
• Keeping the epilepsy alerts up to date
• Sorting out post and sending letters out to patients, writing envelopes
• Making up patient safety information packs – specific age groups
• Requesting more packs from other agencies when stock is low
• To send out specific information to patients – e.g anxiety information or memory information
• Assist with various data bases – different patient cohorts, e.g transition, maternity to ensure appointments are within pathways – under Mary's supervision
• Calling patients to remind them of appointments
• Assisting with booking appointments for epilepsy patients either to neurology or to Mary's epilepsy clinic
• Sending any specific emails as directed by Mary – e.g. may need a discharge summary if patient has gone to another ED
• To upload to Evolve and med Rec as required
• To use Careflow to monitor whether epilepsy patients have been admitted or whether their ED admission was seizure related

What skills, knowledge and experience are helpful in this role?

• Motivated and enthusiastic
• Ability to work as part of a team
• Flexible
• Organised
• Friendly and approachable
• Good communication skills
• Good interpersonal skills and able to interact with a diverse range of people
• Would understand and apply CARE values
• Maintain confidentiality

Essential requirement/commitment:

• Volunteers must be a minimum of 18 years of age
• All Volunteers will require a DBS check.
• Participation in the training relevant to your role and confidential discussion of any reasonable adjustments required to meet your needs.

What will we provide and what you can expect from this opportunity?

• Join an enthusiastic volunteering team of people who want to make a difference, just like you.
• Supervision and support from a dedicated member of staff.
• Learn new skills and develop existing skills.
• Contribute to your personal development and confidence.
• You will be making an important contribution to your local community throughout your volunteering journey at the hospital.
• Annual refresher training.
• The opportunity to demonstrate a wide range of attributes and commitment.

Only apply if you have selected a vacancy

You can apply online at: http://bttr.im/hoduc

Once applied and completed our online application form, we will send you information below.

DBS Check Free to Volunteers

Occupational Health Form

Mandatory Training

Any other training relevant to the role you will be doing