Client Account Manager – Global Trade Solutions

3 weeks ago

Perth, Western Australia HSBC Full time

Some career choices have more impact than others.

At HSBC, we exist with the purpose of Opening up a World of Opportunity. We leverage our expertise, capabilities, and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together people, ideas, and capital to foster progress and growth, aiming to create a better world for our customers, employees, investors, communities, and the planet.

As an HSBC employee in Australia, you will have access to professional development opportunities, competitive pay, flexible working arrangements, and various employee benefits, including subsidised private health cover, enhanced parental leave, subsidised banking products, bonus leave days, and wellness programs.

HSBC Global Trade Solutions (GTS) is one of the largest trade services organizations worldwide, offering comprehensive supply chain and trade solutions. It has received numerous industry awards for innovation and service excellence, providing end-to-end customer solutions.

As a Client Manager in a front-line Trade Sales team based in Perth, you will manage an existing customer portfolio, focusing on growth, sales generation, and revenue increase. You will develop an in-depth understanding of your clients' businesses to identify opportunities and match GTS solutions, including trade, trade pay, and receivables finance products.

You will excel at building and maintaining strong customer and stakeholder relationships, with the energy to grow your portfolio by working closely with teams across the Australian commercial banking sector. You will work with some of the bank's most significant corporate clients across large and mid-market companies in both multinational and domestic markets.

Responsibilities:

  1. Manage a client portfolio as a Client Manager and key sales owner, with strategic account planning.
  2. Identify sales opportunities by deepening client relationships to increase wallet share and market penetration.
  3. Upsell, cross-sell, and broaden product coverage with key commercial banking clients.
  4. Maintain extensive knowledge of market trends, the competitive environment, and regulatory landscape.
  5. Collaborate with intra- and cross-regional colleagues and stakeholders to shape strategic business directions.
  6. Lead by example in account management and adhere to end-to-end sales processes.
  7. Regularly reassess operational risks considering economic, market, legal, and regulatory changes.
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