Service Technician

20 hours ago


Sydney, New South Wales, Australia Novis Healthcare Full time

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2 weeks ago Be among the first 25 applicants

Join to apply for the Service Technician role at Novis Healthcare

This range is provided by Novis Healthcare. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$70,000.00/yr - A$75,000.00/yr

About Novis

Novis Healthcare is a leading Australian manufacturer and distributor of high-quality healthcare products for hospitals, aged care, home care, and disability markets. With over 20 years of industry experience, Novis partners with trusted international brands to deliver world-class solutions across Australia.

About The Role

We are looking for a hands-on, customer-focused Field Service Technician to join our growing Service and Rental team. This role is perfect for someone with a mechanical or technical background who enjoys working in the field, solving problems, and delivering outstanding service in healthcare environments.

As a Field Service Technician, you will be responsible for the maintenance, repair, and assessment of equipment across a range of settings, including hospitals, aged care facilities, and private residences.

What You'll Do

  • Perform repairs, servicing, and diagnostics on healthcare equipment on-site and in the workshop
  • Carry out scheduled service visits and assess equipment within 48 hours of arrival
  • Complete pre-installation assessments and assemble equipment as required
  • Conduct off-hire rental checks and prepare assessment reports
  • Provide phone-based troubleshooting support for customers and internal teams
  • Deliver basic operational training to caregivers and staff
  • Maintain van stock and spare parts to ensure efficient service delivery
  • Address customer enquiries, complaints, or technical issues with professionalism and care
  • Ensure all work is completed in line with WHS standards and company procedures

Duties

Administrative & Reporting Duties:
  • Prepare and issue accurate and detailed service quotations for customers.
  • Complete service notes and records after each job, ensuring all work completed is clearly documented in SAP or relevant systems.
  • Write professional, comprehensive service reports that outline the fault, repair work conducted, parts used, and any further recommendations.
  • Maintain accurate records of service history, part usage, and customer interactions to ensure full traceability.

What You'll Bring
  • Previous Service Technician experience (desired but not necessary)
  • Excellent troubleshooting and problem-solving skill
  • A high level of empathy and communication, particularly when working in health and care settings
  • Ability to work independently and as part of a team
  • Strong written and verbal communication skills
  • Good working knowledge of Microsoft Office; experience with SAP B1 and Odoo is a plus
  • Previous experience in healthcare or disability-related environments (highly regarded)

Requirements
  • Full, valid Australian Drivers Licence with a clean record
  • Fully vaccinated against (proof required)
  • Willingness to obtain (or already hold):
  • National Police Check
  • Working With Children Check
  • NDIS Worker Screening Check

Why Join Novis?
  • Be part of a team that makes a real difference in people's lives
  • Work with industry-leading products and technologies
  • Company vehicle and tools provided
  • Supportive team environment with ongoing training and development opportunities

Please note: Only candidates who have working rights to work in Australia will be considered.Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesHospitals and Health Care

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