Product Design Lead – Consumer Facing(Bangkok – Based, Relocation Provided)

Overview

Product Design Lead – Consumer Facing (Bangkok – Based, Relocation Provided) at Agoda

Join to apply for the Product Design Lead – Consumer Facing (Bangkok – Based, Relocation Provided) role at Agoda

About Agoda: Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Getting to know our Agoda Design Team: Embark on a journey with the Agoda Design Team, a vibrant community of product designers crafting innovative solutions from the heart of Bangkok, Thailand, and Gurugram, India. As a pivotal force in our product-driven company, we collaborate closely with product managers and engineers to unravel customer challenges, shaping workflows, interactions, and visual interfaces. Whether you're honing your craft, expanding your skillset, or stepping into a leadership role, now is the time to join a team that's both scrappy and hands-on yet influential enough to drive change and shape product strategy. Be a part of Agoda's Design team and contribute to unlocking the world for our global community of travelers.

About Our Consumer Facing Team: Our Consumer Facing Design Team is at the forefront of creating exceptional travel experiences across Hotel Accommodations, Homes, Reviews, Content & Localization. We're on a mission to craft a cutting-edge booking platform prioritizing choice, value, user-friendliness, and personalization for our customers booking across our platform.

The Product Design Lead, Consumer Facing at Agoda is responsible for: As the Design Lead for our Consumer-Facing Products, you'll play a pivotal role in shaping and executing the vision for accommodation funnels that directly engage our customers. Through your design leadership and strategic insights, you'll collaborate closely with product stakeholders to deliver seamless experiences. Your primary responsibility will be to guide and inspire a team of designers, fostering an environment where innovative solutions thrive. Together, we'll streamline the booking process on Agoda, ensuring users can easily find and book their accommodations. You'll balance user-centric design with business objectives and KPI alignment, empowering your team to advocate for the user while aligning with overarching goals. You'll influence beyond design to drive industry-leading UX solutions for our accommodation products at Agoda. Join us in creating experiences that redefine the standard for consumer engagement and satisfaction in the travel industry.

Day to day, it looks like:

• Manage scope of work for your team, and determine how to divide work amongst designers.
• Lead design strategy for complex initiatives and grow design leaders.
• Drive design vs business objectives and measurement alignment on core product initiatives that the design or product team drives.
• Ensure successful execution by your team. surface questions, bottlenecks, dependencies, and conflicts with stakeholders when needed. Ensure high quality design decisions are made.
• Maintain and apply a process for effective design.
• Build a healthy, high performing team. Hire designers to fill open headcount. Foster a positive culture on your team.
• Coach and mentor direct reports to grow competencies and careers.
• Lead projects to define and sell a coherent medium to long term vision, with milestones and short term actions; build the design organization as part of wider company strategy.
• Represent the team to leadership: ensure priorities are understood, advocate for the team, and flag challenges.
• Partner with a design leadership team to shape management practices and mentor other design leaders.

Product Design Lead means you have a track record of

• Leading design strategy for complex initiatives and growing design leaders
• Leading through ambiguity, persuading and aligning senior leaders around a vision
• Using holistic thinking to identify customer experience opportunities with organizational impact
• Partnering with a design leadership team to shape management practices and mentoring others
• Incorporating advancements in product design to guide team skills and practices
• Understanding native technologies and design patterns to guide your team

Qualities we value in design leaders

• Effective articulation of ideas and design solutions
• Giving feedback with kindness and candor
• Tolerance for ambiguity and healthy curiosity
• Translating quantitative and qualitative insights into design decisions
• Contributing to our culture: motivation, optimism, quality, integrity

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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