Service Desk Analyst

7 days ago

Melbourne, Victoria, Australia GPC Asia Pacific Full time
Overview

Service Desk Analyst - GPC Asia Pacific - Full Time

Join to apply for the Service Desk Analyst - GPC Asia Pacific - Full Time role at GPC Asia Pacific.

This role involves working closely with IT Management teams to ensure IT Services (Levels 2-3) are supported and maintained.

Responsibilities
  • Ensure IT Services are supported and maintained.
  • Provide day-to-day 1st level IT Service Desk support to users via phone and IT Self Service Portal
  • Record and update incidents and service requests utilising Service Now in alignment with SLA guidelines
  • Monitor telephone queues and answer calls within SLA guidelines
  • Provide first call resolutions to incoming calls where possible using knowledge base articles
  • Identification and escalation of High Priority incidents as required
Mandatory Technical Skills
  • Microsoft Operating System support (Windows 10 & 11)
  • Microsoft Office Application support
  • User administration using Active Directory, etc.
Experience/Advantages
  • Delivery of support within an ITIL framework
  • Applications deployed via Citrix
  • Lotus Notes and Office 365
  • Mainframe (ZOS) and PSeries (AIX) operating systems
  • Retail Systems including Point of Sale equipment
  • Warehouse Management Systems and Financial Systems
  • Supply chain industries (retail, wholesale, distribution, transport)
To be successful you will need to demonstrate
  • A positive and can-do attitude
  • Be a dedicated team player with a strong customer focus and excellent communication
  • Some flexibility in working hours
  • Ability to build and maintain positive relationships with staff, users and suppliers
  • Ability to work independently and use initiative to solve problems and achieve results
Looking After You

We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we will provide:

  • Staff discounts across the GPC Asia Pacific group of Companies
  • Private health insurance discounts
  • Employee assistance program
  • A safety-conscious work environment
  • Parental leave top-up allowance to support working parents
  • Paid volunteer leave
About GPC Asia Pacific

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our brands include Repco, NAPA, McLeod Accessories and Motion Industries. We are more than a parts and service company and aim to propel people forward. With over 8000 team members in Asia Pacific and 60k+ globally, being part of Genuine Parts Company is a dynamic career path. Learn more at www.gpcasiapac.com

Send your CV to our Careers Team by clicking APPLY. Please note only short-listed candidates will be contacted.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, veteran status, or any other protected characteristic. GPC recruits based on ability, achievement, experience and conduct.

Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Motor Vehicle Manufacturing

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