Manager Service Capability and Performance

Join to apply for the Manager Service Capability and Performance role at NSW Health. The Executive and Ministerial Services Branch at Ministry of Health is seeking a highly motivated Manager Service Capability and Performance to join our Branch in an ongoing (permanent) opportunity to contribute to health outcomes across NSW Health.

The role is a key member of the Executive and Ministerial Branch, working across the Branch and with NSW Health stakeholders to drive improvements in service delivery to Health Ministers. The focus is on leading initiatives to enhance the efficiency and effectiveness of business processes for all Ministerial products, identifying areas for improvement, developing and implementing solutions, and overseeing capacity-building initiatives to enable improved quality and timeliness outcomes across NSW Health.

Salary: Crown Clerk 11/12, starting from $149,739 - $173,174 plus Superannuation and annual leave loading, with a 35-hour work week. For more information, please read the full Role Description.

• Lead the uplift in government business capability across NSW Health through development and deployment of guidelines, training, and templates for efficient and effective government processes.
• Influence design and champion the implementation of new systems and processes to ensure consistent standards of practice.
• Lead the consolidation, improvement, and streamlining of technology systems used across Executive and Ministerial Services, creating a unified, efficient platform that enhances collaboration and reduces manual handling.
• Lead efficiency and business process improvement through approaches that support the work of Executive and Ministerial Services, exploring and utilising AI and data to drive process and performance improvement.
• Foster a client-focused mindset across the branch to anticipate stakeholder needs and deliver solutions that reduce the burden on client divisions.
• Implement and maintain quality assurance measures and protocols to ensure high standards of content and processes in a high-stakes environment with demanding deadlines and competing priorities.
• Build strong relationships with key stakeholders to assess practices for addressing government business issues and identify opportunities to enhance processes and procedures in line with continuous improvement.

• Influence and Stakeholder Engagement: Proven experience building relationships and negotiating with senior executives, internal teams, and external stakeholders to achieve consensus and service improvements.
• Leadership and People Management: Experience leading, coaching, mentoring, and developing high-performing teams. Ability to define roles and responsibilities, set clear performance expectations, and manage outcomes while fostering an inclusive team culture.
• Project Management: Strong capability in planning, coordinating, and delivering multiple projects.
• Analytical and Problem-Solving: Skilled in gathering, interpreting, and applying data and insights to inform service improvements.
• Customer-Focused Approach: Commitment to designing and delivering high-quality, user-centric processes and products that meet stakeholder needs.

Please review the role description and submit your up-to-date resume (up to 5 pages) and a cover letter (1–2 pages) explaining your interest and motivation in applying for this role, highlighting your relevant skills. Use the Capability Application tool to assist in the recruitment process. If you require any adjustments to the recruitment process, contact the provided representatives.

Closing Date: Sunday 14 September 2025.

We are committed to creating a diverse, inclusive, and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds. If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please visit The Stepping Up Initiative. Eligibility requires Australian citizenship, permanent residency, New Zealand citizenship, or a visa with permission to work in Australia.

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) over the next 18 months.
• For more information on applying visit the Ministry of Health Career portal.
• The selection process will include a range of comparative assessment techniques to determine suitability.