Content and Community Coordinator

1 week ago

Sydney, New South Wales, Australia Fluent Commerce Full time
Overview

Content and Community Coordinator – Fluent Commerce is a rapidly growing business that invests in community enablement to scale community self-service across the partner network and its broad customer base. This role supports customer training, documentation platform, and growth of our developer community. You will help ensure that content is effective, audience-centric, up-to-date, and that community initiatives and documentation are engaging.

Responsibilities
  • Engage with the community: Collaborate with internal and external community members to drive content production and improve content rapidly with community support at scale.
  • Collaboration with SMEs: Work closely with subject matter experts (SMEs) to gather information for documentation and other content.
  • Content creation: Create content across multiple mediums, including written descriptions and informative visuals.
  • Content quality control: Proofread, edit, and review materials and documentation for clarity, consistency, and adherence to guidelines.
  • Leverage data: Use data in day-to-day decisions and help turn data into actionable insights, such as monthly usage reports with recommendations.
  • Highlight great content: Identify and promote high-quality content to inspire SME engagement and contributions.
  • Feedback implementation: Monitor feedback from learners and stakeholders via internal channels (e.g., Slack and email), update content, manage ideas, and coordinate with team members as needed.
Skills, Knowledge & Expertise
  • Strong writing and editing skills: Experience as a Technical Writer or Business Analyst is helpful, but not essential; experience from personal projects or community work is valued.
  • Experience writing technical documentation: Demonstrated experience writing documentation for a technical audience is a plus.
  • Organisational skills: Excellent organization and attention to detail.
  • Content/learning systems familiarity: Familiarity with content management systems (CMS), learning management systems (LMS), or community systems.
  • Education: A degree in User Experience, Information Technology, or related field is preferred, but relevant technical experience or hobbyist work also qualifies.
  • Self-driven and hands-on: Proven ability to drive content improvements and gap assessments.
  • Interpersonal skills: Strong collaboration skills and the ability to work effectively with cross-functional teams.
About Fluent Commerce

Working with leading brands and retailers, we offer a cloud-native Order Management platform designed to reinvent how businesses serve their customers. We're disrupting the status quo to help clients adapt quickly to evolving needs.

Globally headquartered in Sydney, Australia, with teams across Europe, the US and APAC, we are growing quickly with new opportunities nationwide and internationally. We'd love to hear from you if you're ready to change the world of commerce.

At Fluent Commerce, we are committed to enabling everyone to feel included and valued. We believe our culture and competences are stronger with diverse experiences and perspectives. Flexibility around hybrid working and working hours is a core value.

All qualified applicants will receive consideration for employment without regard to age, ethnicity, family status, gender identity, marital status, physical or mental disability, neurodivergence, sexual orientation, or any other characteristic protected by applicable laws.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Administrative and Research
Industries
  • Software Development

All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.


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