Customer Experience Specialist

Join our team as aCustomer Experience Specialist (CXS)and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs

What We Offer:

• Vibrant Culture:Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated.
• Team Spirit:Join a close-knit team that values collaboration, growth, and open communication, empowering you to thrive in a dynamic environment.
• Diversity & Fun:Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all.
• Career Growth:Fuel your ambition with learning opportunities and pathways for advancement, supported by a company that invests in your development.
• Competitive Remuneration:Enjoy more than just a paycheck with our benefits package, including incentives and programs promoting wellness.

Your Role:

Customer Engagement:Guide automotive customers throughout their journey, from initial inquiry to resolution, providing personalised support and addressing concerns with empathy and expertise.

Relationship Building:Cultivate trust and enthusiasm by acting as a trusted advisor, addressing customer complaints and objections with tact and professionalism, and turning challenges into opportunities for growth.

Product Expertise:Become a go-to resource for product knowledge and service support, assisting customers with inquiries and resolving issues promptly and effectively.

What You Bring:

Education & Experience:High school certificate required, with 2+ years of experience in customer relations or related fields and demonstrated complaint handling experience. Knowledge of the automotive industry and luxury sectors is a plus.

Communication Skills:Strong verbal and written communication abilities, coupled with active listening skills and a knack for objection handling and conflict resolution.

Time Management:Ability to prioritise tasks and manage multiple projects effectively in a fast-paced environment, while maintaining attention to detail and adhering to call center schedule requirements.

Technological Aptitude:Proficiency in MS Office and other communication tools, coupled with the ability to navigate multiple computer screens with ease.

Professionalism:Maintain a professional demeanor, language, and appearance, representing our company with integrity and excellence at all times.

Availability:Full working rights and the ability to perform inherent role requirements across a monthly rotational roster; 38 hours per week, between 8am and 6pm.

What You'll Get:

• Competitive Salary + Incentives
• Hybrid/Flexible Working Arrangements
• Tuition Reimbursement
• Employee Assistance Program
• Global Award-Winning Employee Rewards Program

Join us and embark on a fulfilling journey where every challenge is an opportunity to shine. Apply now and become part of our vibrant team

#LI-Onsite

Join our team as aCustomer Experience Specialist (CXS)and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs

What We Offer:

• Vibrant Culture:Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated.
• Team Spirit:Join a close-knit team that values collaboration, growth, and open communication, empowering you to thrive in a dynamic environment.
• Diversity & Fun:Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all.
• Career Growth:Fuel your ambition with learning opportunities and pathways for advancement, supported by a company that invests in your development.
• Competitive Remuneration:Enjoy more than just a paycheck with our benefits package, including incentives and programs promoting wellness.

Your Role:

Customer Engagement:Guide automotive customers throughout their journey, from initial inquiry to resolution, providing personalised support and addressing concerns with empathy and expertise.

Relationship Building:Cultivate trust and enthusiasm by acting as a trusted advisor, addressing customer complaints and objections with tact and professionalism, and turning challenges into opportunities for growth.

Product Expertise:Become a go-to resource for product knowledge and service support, assisting customers with inquiries and resolving issues promptly and effectively.

What You Bring:

Education & Experience:High school certificate required, with 2+ years of experience in customer relations or related fields and demonstrated complaint handling experience. Knowledge of the automotive industry and luxury sectors is a plus.

Communication Skills:Strong verbal and written communication abilities, coupled with active listening skills and a knack for objection handling and conflict resolution.

Time Management:Ability to prioritise tasks and manage multiple projects effectively in a fast-paced environment, while maintaining attention to detail and adhering to call center schedule requirements.

Technological Aptitude:Proficiency in MS Office and other communication tools, coupled with the ability to navigate multiple computer screens with ease.

Professionalism:Maintain a professional demeanor, language, and appearance, representing our company with integrity and excellence at all times.

Availability:Full working rights and the ability to perform inherent role requirements across a monthly rotational roster; 38 hours per week, between 8am and 6pm.

What You'll Get:

• Competitive Salary + Incentives
• Hybrid/Flexible Working Arrangements
• Tuition Reimbursement
• Employee Assistance Program
• Global Award-Winning Employee Rewards Program

Join us and embark on a fulfilling journey where every challenge is an opportunity to shine. Apply now and become part of our vibrant team

#LI-Onsite