National Manager Credit Operations

NATIONAL MANAGER CREDIT OPERATIONS – NATIONWIDE

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. Let's care for tomorrow, so we can create a better future together, for everyone.

About The Role

• Manage the relationship with Allianz Services and the Credit teams, oversee cost centre management, and play a key role in ensuring the Credit team's processes align with Allianz Australia's strategic objectives.
• Ensure Credit Teams achieve collection KPIs and foster nurturing communication with both internal and external partners.
• Support the development and implementation of plans that enhance staff engagement, prioritise customer care, and maintain prudent control over operational expenses.
• Facilitate the reconciliation of intermediary accounts, ensuring debt collection aligns with the desired service levels within the Credit Governance guideline policy.
• Identify and manage opportunities for business improvement, continually refine the Credit Operations structure while overseeing management expenses to ensure effective cost control and wise investment.

• Holds tertiary qualifications in a relevant discipline, showcasing dedication and expertise, and brings significant experience in insurance, underwriting, or credit operations within complex, matrixed organizations.
• Possesses extensive leadership experience in operational credit roles, adept at guiding and inspiring teams in complex environments, highlighting the ability to lead with empathy and vision.
• Focuses on empowering individuals and teams to reach their highest potential, nurturing talent development and building pipelines for organizational growth.
• Showcases keen analytical and critical thinking abilities, adept at interpreting complex data to facilitate informed choices, while embracing a thoughtful and collaborative approach.
• Displays excellent communication skills, with a keen attention to detail and the ability to plan, prioritize, and coordinate multiple priorities effectively, ensuring clarity and cohesion in work.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program - own a piece of your employer
• For more details about our benefits, visit the Allianz Careers site.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let's care for tomorrow. www.allianz.com.au/careers