Associate SOC Analyst

Associate CSOC Analyst (Japanese-speaking) - Melbourne, Australia

Leveraging our growing security product suite, an Associate CSOC Analyst contributes real world security insights to Fastly and our customers as part of our Customer Security Operations Center (CSOC) team, as we address Internet-scale threats. The CSOC team provides operational support for Fastly's security products and services. Associate Analysts focus on delivering outstanding security product services to our customers, working with security, operations, and customer organizations internally to respond to security threats faced on the Internet today.

• Provide product support for Fastly's security products, including our Next-Gen WAF, to customers across the globe
• Assist with product installation, configuration, troubleshooting, and triage of security incidents
• Help customers establish and secure their web applications, debug WAF deployment configurations, and resolve technical issues to maximize benefits from Fastly's security offerings
• Utilize fluent Japanese to support our Japanese-speaking customers
• Manage incoming customer inquiries
• Deliver exceptional support for customer security concerns
• Ensure high-quality customer interactions
• Conduct thorough troubleshooting and triage of customer-reported issues related to WAF and other security product functionalities
• Document common issues, solutions, and best practices to contribute to internal knowledge bases and runbooks
• Address inquiries and alerts in accordance with established SLAs
• Contribute to the development of scalable organizational processes and policies
• Escalate complex issues to senior team members as required

• Fluency in Japanese and English (essential)
• Strong interest in infosec and application security
• Foundational understanding of common web application vulnerabilities (e.g., OWASP Top 10)
• Working knowledge of core internet technologies like DNS, HTTP, and TLS
• Some experience with command line Linux server environments (Windows Server a plus)
• Understanding of the OSI model
• 1+ years of experience in a technical support, DevOps, or Solutions Engineering role, ideally focused on application security, web infrastructure, or cloud environments
• Familiarity with configuring, deploying, or managing applications in cloud environments (e.g., AWS, Azure, GCP) or using CI/CD pipelines is a plus
• Practical troubleshooting experience with WAF products, network proxies, or application delivery controllers
• Scripting ability in popular coding/scripting languages
• Desire to contribute to processes and policies that scale as the organization grows
• Self-motivated and able to work independently, but thrives in a collaborative team environment
• Fluency in English (spoken and written) required, with ability to adapt content for different audiences
• Experience communicating with clients to resolve concerns and escalations; monitor and manage service-impacting issues through resolution to ensure client satisfaction
• Focus on delivering exceptional customer experiences

Monday to Friday, core business hours: 9am – 6pm

This position is remote, but you must reside within a reasonable commuting distance of Melbourne, Australia. Travel may be required as part of the role or as requested by your manager.

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of employment with Fastly. Curious about our offerings?

• We have a huge impact. Fastly is a small company with a big reach. Our customers have a large user base, and we support a growing number of open source projects and initiatives. Employees are encouraged to share causes close to their heart so we can help lend a supportive hand.
• We love distributed teams. Fastly's home-base is in San Francisco, but we have multiple offices and employees around the globe. New hires may participate in in-person orientation in the San Francisco office.
• We value diversity. We are committed to maintaining an inclusive and diverse team where employees feel comfortable bringing their authentic selves to work and succeeding daily.
• We are passionate. Fastly is full of people with varied passions and backgrounds, and we celebrate individuality.

We're always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply. A fully completed application and resume or CV are required when applying.

Fastly is committed to ensuring equal employment opportunity and a safe, welcoming work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901.

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Seniority level: Entry level

Employment type: Full-time

Job function: Sales and Customer Service

Industries: Software Development