Senior Systems Administrator

3 weeks ago

Alice Springs, Northern Territory, Australia General Dynamics Information Technology Full time

General Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator experience to join our team in support of a Federal Intelligence Agency contract. Primary responsibilities include providing Tier 2 support of maintaining multiple large Enterprise environment that spans CONUS and OCONUS boundaries. The supporting infrastructure includes multiple Microsoft based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environments.

Job Responsibilities & Duties:
  • System Administrative duties to include management of Windows and Linux workstations on EVDI and physical
  • Troubleshooting application functionality, crash and performance
  • Investigate user performance and work with external teams to improve user experience
  • Assist customers with Tier 2 incident resolution for Linux and windows applications.
  • Provide remote end user desktop support
  • Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk/team requests.
  • Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments.
  • Participates in special projects as required.
  • Willingness to provide initial triage, response, and notifications for incidents

Required/Desired Skills Candidates should have 4-7 years related experience and knowledge/understanding of:

  • Active Directory Administration
  • DNS, DHCP, DFS, LDAP
  • Windows 10, Server 2012, Server 2016
  • Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet Explorer
  • Linux Operating system
  • Understanding of Service Now, NETS or other ticketing process
  • ITIL v3 or higher

The following knowledge/skill set is not required but is a plus:

  • Microsoft System Center Configuration Manager
  • PowerShell
  • Virtualization Environments (VMware, Citrix)
  • Profile management utilizing the VMware User Experience Management (UEM) toolset
  • Microsoft Exchange
  • Telephone/Video support
  • Networking
  • Familiarity with site specific customer and mission

Certification Requirement (*required day 1): IAT II

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