Claims Support Officer

2 weeks ago

Melbourne, Victoria, Australia Suncorp Group Full time
Overview

We have multiple exciting opportunities for Claims Support Officers to join our team in Sydney. These are 10-month contract roles offering the chance to develop your career within a supportive, high-performing environment.

  • Job Title: Claims Support Officer
  • Location: 10 Shelley Street, Sydney 2000
  • Salary: $79,500 (inclusive of 12% superannuation)
  • Contract Dates: 1 October 2025 – 15 August 2026
  • Work Arrangement: Hybrid (office + work from home, post-probation)
  • Hours: Full-time, 37.5 hours per week (Monday to Friday)
What You'll Do
  • Manage insurance phone queues in line with contact centre targets.
  • Gather, validate, and follow up on claim details.
  • Refer matters to business partners and support complex escalations.
  • Assist with reviews, audits, and additional team tasks as required.
  • Collaborate with colleagues to improve customer outcomes.
  • Contribute to learning, coaching, and continuous improvement activities.
  • Support other queues during peak periods.
What You'll Bring
  • Qualifications in Administration, Business, Accounting, or Finance (advantageous).
  • Strong attention to detail with a focus on accuracy and quality.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office and general computer skills.
  • Commitment to delivering outstanding customer service.
  • Ability to resolve issues confidently and professionally over the phone.
  • Sound problem-solving and collaboration skills.
What We Can Offer You
  • Competitive Salary – $79,500 inclusive of 12% superannuation.
  • Leave Benefits – Annual leave, flexible leave, personal leave, loyalty leave, plus parental leave (20 weeks full pay or 40 weeks half pay).
  • Hybrid Working – A flexible blend of on-site and at-home arrangements.
  • Work-Life Balance – Time and support to thrive both personally and professionally.
  • Staff Discounts – Exclusive savings across Suncorp brands (AAMI, Shannons, Apia & more) and over 400 leading retailers.
  • Reward & Recognition – Programs that celebrate your hard work and achievements.
  • Career Development – Ongoing training, growth opportunities, and the support you need to reach your full potential.
  • Inclusive Culture – Be part of a trusted, national employer with a diverse and supportive workplace.
Why you'll love working with us

At Suncorp, we've been building futures and protecting what matters for over 100 years. We're driven by care, courage, and doing the right thing – for our people, customers, and communities.

We value diverse experiences and insights, and encourage you to apply even if you don't meet every requirement. If you need support or adjustments during the process, contact glenn.stephens@suncorp.com.au for a confidential conversation.


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