Claims Officer

**Primary Details**
Time Type: Full time

Worker Type: Employee

**Claims Officer - Construction**

**Location: Docklands, VIC**

**Type: Permanent, full-time hours**

**The Opportunity**

An opportunity for a Claims Officer with Liability and Construction Claims experience.

**Your New Role**

QBE Insurance currently have an opportunity to join the business in the role of Claims Officer within the Construction / Material Damage & Liability space. This role is pivotal to the team's success, proactively supporting our claim's philosophy and strategy, managing end to end property, public liability and material damage, and acting within legislative requirements to support the unit in achieving its targeted objectives.

The key responsibilities for this role include the following, but not limited to:

- Efficient management of the claims process, resulting in accurate completion and validation of claims.
- Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed.
- Establishing and maintaining good client relationships with the insured, brokers, investigators, solicitors and the general public.
- Ensuring compliance with relevant statutory guidelines and standards.
- Initiation and completion of any recoveries from third parties.
- Self-audit of claims files to ensure positive internal audits.
- Response to enquiries in an accurate, timely, professional and courteous manner within privacy guidelines.

**About You**
To be successful in this role, you will have:

- 12+ months of multi-jurisdictional public liability and construction (specifically material damage / section 1 & A) claims experience.
- 2+ years of multi-jurisdictional first party property claims experience.
- Sound technical understanding and ability to manage a diversified portfolio of bodily injury, property damage (including construction, material damage / section 1 & A) and product liability claims.
- Proven ability to self-assess public liability and construction claims when required, ranging from first notification of loss to end-to-end resolution.
- Understanding of underwriting procedures for a diversified portfolio and a proven ability to understand and interpret relevant policy wordings.
- Ability to engage, instruct and work with relevant providers including loss adjusters, lawyers, and consultants.
- Ability to build and maintain strong client/customer relationships.
- Good problem-solving skills and ability to interpret technical / investigation reports to make sound business decisions.
- Ability to participate in alternative dispute resolution, including mediations and arbitrations.
- Ability to participate in and actively manage the process of litigated multi-jurisdictional public liability and construction (specifically material damage / section 1 & A) claims.
- Legal qualifications will be advantageous but not a mandatory requirement.

**About QBE**
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage."

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner and our people will be at the centre of our success.

We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

**Benefits**
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance.
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
- 18 weeks' gender-equal flexible leave for all new parents, including paid superannuation.
- The ability to maximise retirement savings through voluntary superannuation contributions and company matching.
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners.

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice.
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards.
- Gold Employer status fo