Claims Support Officer

1 week ago

Melbourne, Victoria, Australia Allianz Australia Full time
Overview

CLAIMS SUPPORT OFFICER – PERSONAL INJURY – MELBOURNE. Allianz Australia is named one of the Best Workplaces in Australia 2025 and a Great Place to Work. We prioritise care for our customers, the planet, and each other. We offer an inclusive workplace with focus on lifelong learning, development, and global mobility. Join us to share ideas, be inspired, give back to the community and contribute to meaningful work while supporting sustainability, mental health, and well-being.

About The Role
  • Managing high risk processes for our business including following up, entering, and processing information to ensure the smooth and precise operation of our claims activities.
  • Ensuring a high level of service is provided to internal and external customers by efficiently and professionally responding to and resolving customer queries relating to claim processing transactions in accordance with set service standards and timeframes.
  • Ensuring internal and external customer expectations are exceeded and business objectives are met by efficiently undertaking claim processing and administrative functions and resolving customer queries.
  • Guaranteeing that tasks are executed with precision and within specified deadlines, maintaining data integrity and adhering to Schedule G standards by processing information accurately.
About You
  • With experience in a customer service or administration support role in the insurance and/or finance industry, with knowledge of Workers Compensation.
  • An understanding of relevant regulatory and/or legislative compliance requirements that impact the organisation.
  • Demonstrates enthusiasm and ability to optimise business value to customers by delivering high quality services and positive customer experiences to sustain and enhance the customer base.
  • Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
  • Pays high attention to detail by completing tasks with thoroughness and accuracy and can quickly identify errors or inconsistencies within information.
  • A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits And Perks
  • Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day.
  • Flexible Work-Life Balance: Flexible and remote work options and workplace adjustments, with support for work/life balance.
  • Career Development: Mentoring, development and global mobility opportunities, including access to over 10,000 learning resources.
  • Financial and Well-being Perks: Discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program.
  • More details about benefits are available on the Allianz Careers site.
About Allianz Group

Allianz Group is a trusted insurer and asset management company. Allianz is committed to an inclusive workplace where people and performance matter, fostering integrity, fairness, inclusion and trust. We welcome applications regardless of ethnicity, gender, age, nationality, religion, disability or sexual orientation, or any other characteristics protected under applicable laws.

Adjustments and support

If you require any support or adjustments to participate equitably in our recruitment process, please contact careers@allianz.com.au for a confidential conversation.

Join us. Let's care for tomorrow. www.allianz.com.au/careers

Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Financial Services and Insurance

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