Systems Administrator

System Administrator - Enterprise & Information Platforms team within Government Shared Services

Clerk Grade: 7/8
Salary Range: $113,574 - $125,720 plus superannuation and leave loading
Employment Type: Ongoing
Location: Sydney - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: Friday, 19th September 2025 [9:59am]

About the team

The Enterprise & Information Platforms team oversees the delivery of DCS core and common platforms to maintain operational oversight across ICT application service delivery. We strive to improve outcomes for customers by leveraging customer centricity, solving problems through partnering with agencies & vendors, and collaborating with internal and external stakeholders.

We are looking for a skilled Systems Administrator to manage the Department's corporate information management systems, including TRIM Content Manager. In this role you will provide technical support for day-to-day operations and help deliver technical enhancements.

As part of the team, you will:

• Contribute to the delivery of information management projects as well as business-as-usual systems support
• Apply proactive problem-solving to resolve complex system issues, monitor and maintain system performance and escalate issues as required
• Maintain a service approach by taking a role in incident response and establishing strong processes in line with industry standards
• Coordinate data migration activities relating to administrative and organisational change

To be successful in this role you will demonstrate:

• Experience in the administration of enterprise records management systems like TRIM Content Manager Trim or similar
• Demonstrated experience working in large, complex government or private organisations
• Good communication skills with the ability to liaise with stakeholders including end-users
• Understanding of project, change and/or product management methodologies
• Strong system problem-solving skills

Please contact Amanda Scott, Manager IM Systems, at amanda.scott@customerservice.nsw.gov.au to learn more about this opportunity.

An up-to-date CV (max 3 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation.

To access the Role Description, please visit the Recruitment site. For enquiries relating to recruitment please contact Michael Yoon via michael.yoon@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday, 19th September 2025 [9:59am]

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Diversity and inclusion

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here.

If you require any support or adjustments to participate in the selection process, please contact Michael Yoon at michael.yoon@customerservice.nsw.gov.au or 02 9494 8351.

For more information

Information on some of the different types of disabilities is available, as well as adjustments available for the recruitment process.