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Are you an experienced insurance professional passionate about building relationships and delivering tailored solutions? Our client, a highly respected brokerage specialising in the transport, construction, earthmoving, and forestry industries, is seeking a Senior Account Manager to join their collaborative team in a brand-new, state-of-the-art office in Hawthorn.

This role presents an exciting opportunity to step into an established portfolio, work closely with a passionate and experienced team, and further your career in a supportive environment that values excellence and growth.

As a Senior Account Manager, you will be responsible for managing and growing a portfolio of commercial insurance clients, primarily within the transport, construction, forestry, and heavy machinery sectors. You'll work alongside a close-knit team and be instrumental in delivering high-level service, tailored insurance solutions, and expert advice.

Build and maintain strong, long-term relationships with new and existing clients.

Act as the primary contact, providing guidance on products, policies, and industry changes.

Develop tailored insurance strategies aligned with each client's risk profile and business goals.

Identify and capitalise on cross-sell and upsell opportunities within the client base.

Collaborate with the team on new business development and marketing initiatives.

Prepare and present proposals to secure and grow accounts.

Manage the full policy lifecycle including quotes, renewals, endorsements, and mid-term changes.

Liaise with insurers and underwriters to ensure competitive pricing and optimal coverage.

Maintain meticulous compliance with all relevant legislation, codes of practice, and company procedures.

Support clients through the claims process and advocate for timely and fair outcomes.

Provide ongoing risk management advice and adjust strategies as businesses evolve.

Mentor and collaborate with junior team members when required.

Maintain debtor control and accurate file management.

Stay current with industry trends, market conditions, and changes to regulations.

Minimum of 5 years' experience in insurance broking or account management.

Proven ability to manage complex commercial client portfolios, preferably in transport and heavy equipment.

Sales and relationship-focused mindset with a drive to close and grow accounts.

High attention to detail and commitment to meticulous compliance.

Proficiency in broking systems such as WinBEAT, Insight, and Sunrise.

Strong communication, negotiation, and organisational skills.

A collaborative and professional approach.

Ability to work autonomously and as part of a team.

Friendly, proactive, and open to change in a growing business environment.

Access to a warm, well-established client base and a strong network of referrers.

Work in a supportive and forward-thinking environment.

Modern office facilities in Hawthorn with a tight-knit, values-driven team.

Real opportunities for long-term career advancement and professional development.

If you're ready to take the next step in your insurance career and want to be part of a brokerage that values integrity, innovation, and relationships – we'd love to hear from you.

For a confidential chat, contact Paige Solomon on 0487 444 577 , or
Apply now and take your career to the next level.

Salary match Number of applicants Skills match

Your application will include the following questions:How many years' experience do you have as an Insurance Account Manager? Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Insurance Broker? How much notice are you required to give your current employer? What's your expected annual base salary? Do you have experience using insurance broking systems (e.g. WinBEAT) Have you completed a qualification in insurance broking? Have you completed a RG146 insurance broking accreditation?

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