General Manager, Operations

4 weeks ago

Sydney, New South Wales, Australia Metcash Full time
General Manager, Operations - Food Services & Convenience
Overview

We're seeking a dynamic leader to step into the role of GM, Operations NSW/ACT. As a senior member of the leadership team, you'll be responsible for overseeing all Food Service & Convenience operations in your region, with a focus on elevating customer experience, driving operational excellence, maximizing commercial performance, ensuring compliance, and building high-performing teams.

In This Role, You Will
  • Lead and develop high-performing regional teams across warehousing, delivery, and retail operations.
  • Translate national strategies into measurable regional execution plans aligned with business goals.
  • Drive operational excellence, customer satisfaction, and commercial results across your region.
  • Own and manage the regional P&L, ensuring financial targets are met or exceeded.
  • Champion a culture of safety, accountability, and continuous improvement.
  • Collaborate cross-functionally to deliver strategic initiatives and service innovation.
  • Ensure compliance with WHS, HACCP, Chain of Responsibility, and relevant regulatory frameworks.
  • Identify growth opportunities, streamline operations, and improve service delivery.
You're a Likely Match If You Have
  • Strong commercial acumen with full P&L accountability and financial performance expertise.
  • 10+ years of leadership in retail operations, supply chain, or wholesale environments.
  • Proven ability to lead large, cross-functional teams across multi-site operations.
  • Exceptional communication, stakeholder engagement, and change leadership skills.
  • Experience driving growth initiatives, transformation programs, and continuous improvement.
  • Sound knowledge of WHS, HACCP, Chain of Responsibility, and people leadership frameworks.
  • A bachelor's degree in a relevant field (master's desirable) and strong data-driven decision making.
  • Agile, adaptable leadership style suited to fast-paced, customer-focused environments.
Life at Metcash

We're proud to offer a workplace that supports your well-being, growth, and belonging:

  • Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
  • Career Growth: Endless learning and development opportunities
  • Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
  • Inclusive Culture: Bronze Employer for LGBTQ Inclusion
  • Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
  • Mental Health: Gold accreditation by Mental Health Australia
  • Flexibility: Flex Ready and Family Friendly Workplace accredited
About Us

Metcash is Australia's leading wholesale distribution company, with revenue exceeding $18 billion in FY23, and an ASX Top 125 listed company. We believe it is vital to Australia's future to have a sustainable, independent, family-owned business sector. Independent retailers support their local communities — and we support them to be the "Best Store in Their Town" by providing merchandising, operational, and marketing support across our Food, Liquor, and Hardware pillars. We're proud of our inclusive culture and are committed to building a workforce that reflects the communities we serve. We welcome applications from all backgrounds, including First Nations peoples. If you have access needs or require support during the recruitment process, please let us know when applying. Your personal information will be kept confidential and handled in line with applicable privacy laws.

Compensation
  • A$270,000.00–A$340,000.00

Location: Sydney, New South Wales, Australia

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