Customer Success Manager

1 week ago

Sydney, New South Wales, Australia Audience Republic Full time
Overview

Join to apply for the Customer Success Manager role at Audience Republic.

About Audience Republic: Audience Republic is an all‑in‑one CRM and marketing platform built for events and venues. We work with some of the biggest names in the world—powering events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RÜFÜS DU SOL, ODESZA, and Flume.

What You'll Do

As a CSM, you'll manage a portfolio of customers across Australia & New Zealand driving retention, expansion, and product adoption. You'll work with venues, festivals, concert promoters, and artists to optimize their use of Audience Republic and grow their businesses.

  • Customer Onboarding & Activation - Guide new customers through onboarding for a smooth, high‑impact activation.
  • Product Adoption & Engagement - Monitor customer health scores, usage data, and trends to drive proactive engagement through regular check‑ins, QBRs (Quarterly Business Reviews), and strategic consultations.
  • Retention, Growth & Upsells - Drive retention, expansion revenue and upsells by demonstrating additional value.
  • Churn Prevention & Risk Mitigation - Identify at‑risk accounts early and implement strategic action plans to prevent churn.
  • Collaboration & Cross‑Functional Communication - Problem‑solve issues proactively, working cross‑functionally with Product and Support.
Who You Are

We're looking for someone who is:

  • Experienced in SaaS Customer Success – At least 3+ years in a Customer Success role within a SaaS company.
  • Startup‑Proven – Comfortable working in a fast‑paced startup environment, with a self‑starter mentality and a solution‑focused approach.
  • Ownership‑Driven – Takes full responsibility for managing their book of business like an entrepreneur.
  • Industry Knowledge (Nice to Have) – Experience in the music or events industry is a plus but not required.
How We Work

These aren't just values—we live by them.

  • #Customer Obsessed - You're obsessed with our customer, becoming an expert on their problems and how to solve them. You'll contribute to an amazing customer experience.
  • #Raise The Bar - You're always pushing the boundaries of what you can do, continually improving and leveling up your skills.
  • #Massive Impact - You think like an owner and focus on making an impact on collective goals.
  • #Hungry & Humble - You want it, are resilient and tenacious, with a strong work ethic, and humility to receive feedback.
Seniority level
  • Mid-Senior level
Employment type
  • Other
Job function
  • Other
  • Industries: Software Development

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