Workplace Ambassador

3 weeks ago

Melbourne, Victoria, Australia JLL Full time

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Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

Working at a client site on Collins Street, JLL is seeking a dynamic and professional Workplace Ambassador to enhance our office environment and provide exceptional service to visitors and employees alike. This role combines traditional concierge duties with proactive workplace management, creating a welcoming and efficient atmosphere for all.

This is a fixed term contract until August 2026.

A snapshot of the role:

  • Manage reception duties: welcome visitors and employees, handle arrivals, access passes, enquiries
  • Conduct regular workplace experience sweeps, ensuring cleanliness and stock replenishment
  • Develop and maintain strong relationships with employees and clients
  • Coordinate with FM team for seamless guest experiences, including daily huddles
  • Handle administrative tasks: emails, phone calls, workspace management, and vendor oversight
  • Ensure exceptional service delivery, anticipating needs and managing events and conference room bookings
  • Identify and escalate potential risks to operations
  • Contribute to continuous improvement initiatives and workplace activations
  • Perform additional duties as required

Sound like you? What we are looking for:

The ideal candidate will be proactive, detail-oriented, and committed to exceeding client expectations. You'll spend significant time engaging with employees and guests, ensuring a seamless and enjoyable workplace experience.
  • Diploma or higher education
  • 1-2 years experience in hospitality, facility management, or related fields
  • Exceptional customer service and interpersonal skills
  • Strong organisational and time management abilities
  • Excellent verbal and written communication
  • Adaptability to new technologies and applications
  • Ability to work independently and collaboratively
  • Passion for creating positive workplace experiences

What you can expect from us:

You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sights and imagine where JLL can take you…

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.

Apply today, quoting job reference number REQ449654.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeContract
Job function
  • Job functionOther

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