Client Relationship Consultant
3 weeks ago
We're My Plan Manager, a leading provider of NDIS plan management services. We make it easier for people with disability to navigate the system by supporting them to manage their funding in their NDIS plans.
About the RoleAs a Client Relationship Consultant, you'll be responsible for providing quality client centred service. This includes connecting with clients by phone to understand their needs, processing invoices and reimbursements, and supporting disability service providers to present Agency-compliant invoices.
Your Key Responsibilities:- Build strong relationships with clients and stakeholders through clear communication and empathy
- Process invoices and reimbursements efficiently and accurately
- Support providers to present compliant invoices
- Work proactively to resolve client queries and concerns
- Previous experience in administration, customer service or call centre roles
- Proven ability to build relationships and work collaboratively in a team
- Ability to multitask, including typing and talking simultaneously
- Drive to exceed targets and thrive in a fast-paced environment
- Working with Children Check and NDIS Worker Check (or willingness to obtain)
- Full-time positions with flexible rostering (8am-6pm, Mon-Fri)
- Bright, modern office in a prime city location
- Opportunity for hybrid working arrangements after probation
- Ongoing training and support for career growth
- Monthly reward and recognition program
- Extra two days paid leave per year for volunteering activities
- Friendly, inclusive workplace culture
We don't just accept difference - we celebrate it, support it, and thrive on it for the benefit of our clients, team, and work. We're an equal opportunity employer that embraces diversity and inclusion.
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