Client Engagement Consultant

Davies Stewart is excited to partner with Disability Living, a leading provider of disability services, in the search for a committed Client Engagement Consultant. This is an opportunity to apply your expertise as a Client Support Consultant, fostering a culture of growth, innovation, and ongoing improvement within a dynamic team.

Through proactive leadership, robust systems, and a continuous improvement mindset, Client Support Consultants collaboratively work across all levels of the organisation to enhance service delivery, upholding the rights and wellbeing of clients, and foster a safe, person-centred environment.

Their work is instrumental in driving innovation, accountability, and ongoing professional development, making Disability Living a leader in contemporary disability support.

If you're driven, passionate about your work, and eager to make a meaningful difference, we'd love to hear from you

About the Role:

Reporting to the Specialist Supports Manager, the Client Engagement Consultant serves as a key point of contact for all prospective clients, their families, and representatives. This role is integral in delivering a welcoming, responsive, and person-centred intake and onboarding experience that seamlessly transitions individuals into service delivery.

The Consultant plays a vital role in fostering strong relationships and ensuring a positive account management journey by identifying client needs, co-designing tailored supports, preparing service quotes, and developing personalised Service Agreements. They are also responsible for gathering and managing client-specific data to support ongoing service delivery.

Duties:

1. Assist in providing an individualised and professional sales front door for DLi's services, including responding to enquiries and supporting reception services by answering the phone and following up on information requests about DLi's services and costs.
2. Assist clients in experiencing a positive, seamless and well transitioned pathway into DLi services.
3. In conjunction with client services, determine clients' eligibility for DLi's services.
4. Develop appropriate and tailored quotes that meet the needs of potential clients and the organisation.
5. Liaise with Client Services delivery teams around actioning new client services to ensure positive intake and commencement of service delivery.
6. Undertake client satisfaction surveys.
7. Assist with the preparation of complex management reports.
8. Work proactively within the disability sector to encourage and grow new clients for DLi.
9. Build DLi's brand awareness and network connections through attendance at expos and other events.
10. Ensure Key Performance Indicators are being met as required.
11. Maintain culturally sensitive and inclusive practice.

Skills and Experience:

1. Possession of a current Australian Driver's License and willingness to travel independently as required.
2. Maintenance of mandatory training certifications as required by DLi.
3. Undergo necessary medical evaluations as requested.
4. Physical capability to perform manual handling procedures safely and effectively.
5. Relocation within the organisation as required.
6. DLi has a non-smoking policy for staff at all work sites and in all vehicles.

Apply Now

To register your interest, please forward your current resume in word format and cover letter via the application link.

Your confidential application will be acknowledged by email and shortlisted applicants will be contacted by phone from the Davies Stewart team.

For a confidential conversation please contact our office | 08 8232 8008

To stay up to date with this role and other positions available through Davies Stewart please visit our website and social platforms or contact our friendly team.

P | 08 8232 8008
E | info@daviesstewart.com

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