Customer Service Representative

3 weeks ago

Melbourne, Victoria, Australia Contour Education Full time

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Description

Be the friendly face of Contour Education, supporting students and families with personalised, high-quality service. In this fast-paced role, you'll handle enquiries, assist with campus operations, and help create a positive experience for every learner. Perfect for people-lovers who want to make a real impact in a growing, mission-driven education company.

Description

Be the friendly face of Contour Education, supporting students and families with personalised, high-quality service. In this fast-paced role, you'll handle enquiries, assist with campus operations, and help create a positive experience for every learner. Perfect for people-lovers who want to make a real impact in a growing, mission-driven education company.

Who Are We

We empower students and their studies by providing an ecosystem of highly effective tutoring, resources and support. We run weekly small-group tutoring sessions at our in-person campuses, presented by young and experienced tutors that teach in a simple, intuitive and engaging way. We also supplement these sessions with weekly workshops, complimentary 1-on-1 support and a learning portal with a comprehensive suite of resources and practice material to help students master their subjects.

Over 8,000 students and 250+ team members have joined Contour Education since our founding in the beginning of 2020. Our growth is a testament to our dedication in providing ALL our students and parents with a premium learning experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their personal goals, and achieve success in their school assessments and exams. We've been listed three years in a row as one of the Fastest Growing Startups by the Australian Financial Review, and we're continuing to multiply year over year

It's our vision to reshape education, one student at a time.

What You'll Do

  • Act as the first point of contact for student and parent enquiries via our digital platforms
  • Provide prompt, friendly support on scheduling, rescheduling, invoicing, and general queries
  • Respond to all enquiries promptly to maintain service benchmarks
  • Greet and assist students and parents with in-person and walk-in enquiries on campus
  • Support students and parents during class times, ensuring a smooth experience
  • Manage daily campus admin tasks like record-keeping, printing, and stock levels
  • Ensure classrooms are set up and campus spaces are clean, organised, and functional
  • Troubleshoot minor operational issues and escalate where needed
  • Contribute to maintaining high customer satisfaction and operational efficiency scores
  • Help create a positive, welcoming environment for all members of the Contour community

Skill Requirements

Honesty and Integrity

Passion for Customers and Service Delivery

High Level of Empathy

Energy and Enthusiasm

Excellent Communication Skills

Independence & Proactiveness

Willing to Listen, Learn & Lead

Intelligence & Creativity

Academic Requirements
  • Completed the VCE and Performed Well
  • Bachelor's Degree (or currently studying) in Commerce//Business or a related field (ideal)
  • Prior Retail, Hospitality, Call Centre and/or Customer Service Experience (ideal)

Personal Requirements
  • Passionate and Engaged (we want you to be able to vibe with students and peers on campus)
  • Long-Term Mindset & Vision (if you're selected, we'd like you to come for the ride for as long as you can)
  • Genuine Desire to Help Students & Parents (it's our goal to help students achieve their potential at Contour, and we want their out-of-class experiences such as Customer Service to be as smooth as possible)
  • Full Academic Year Commitment (e.g. no overseas exchange trips for 8 weeks :()
  • Ability to Commit to Hours (e.g. can't constantly reschedule or miss work)
  • Travel to our Campus locations - Melbourne CBD, Glen Waverley, Point Cook, Narre Warren, Box Hill
  • Sign an NDA (e.g. can't distribute our resources/company info to others)
  • Agree to a non-compete clause (e.g. you can't sell similar services for others, exceptions apply, check with us)
  • Past VCE Graduate (we still accept applications from non-VCE graduates in exceptional circumstances)

Benefits
  • Above-market pay and benefits
  • Fulfilling and impactful work—helping students thrive in their education journey.
  • Opportunities for long-term career growth within a rapidly expanding education company.
  • Access to Contour's wellbeing and learning benefits (monthly allowance + EAP)
  • Personalised mentorship, training and feedback to improve your customer service and communication skills.
  • Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
  • Opportunities for career growth and long-term opportunities in a rapidly growing education company.
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesEducation

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