Service Provider Governance Advisor

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

As a Service Provider Governance Advisor, you'll play a key role in supporting the effective execution of governance activities for Material and Non-Material Service Providers across Suncorp Bank. You will assist in the application of governance frameworks, support monitoring of compliance with contractual and regulatory obligations, and contribute to initiatives that enhance operational resilience in line with CPS 230 requirements.

You will work closely with internal stakeholders and risk partners to monitor service provider performance, document risks and issues, and support risk assessments. Additionally, you will contribute to the ongoing enhancement of third-party risk management by ensuring accurate reporting, maintaining governance records, and assisting with process improvements.

Role Type: Permanent
Role Location: Brisbane, Melbourne, Sydney
Work Hours: Full-time (37.5 hours per week)

As a Service Provider Governance Advisor, you will:

• Manage the coordination of onboarding and governance activities for service providers, ensuring business teams and procurement have accurate documentation and clear process guidance.
• Apply governance frameworks by supporting the consistent application of ANZ Procurement Policies (as relevant), Suncorp Bank's Service Provider Management Framework and Material Service Provider Standard, and relevant standards in daily service provider operations.
• Monitor service provider performance data and proactively flag compliance risks or issues to the Manager, contributing to early risk identification and resolution.
• Schedule, document, and track service provider assessments, including performance reviews and compliance checks, while supporting remediation efforts with precision and accountability.
• Identify inefficiencies in governance processes and contribute to the design and implementation of improvements across tools, workflows, and reporting.
• Deliver timely and accurate operational support to business teams by managing data inputs for risk assessments, compliance reviews, and governance reporting.
• Foster strong internal relationships to ensure seamless coordination and communication across service provider governance activities.
• Support internal governance and finance processes by tracking contract changes, renewals, and service provider classifications with diligence and accuracy.
• Analyse and document service provider materiality and associated risks in alignment with CPS 230 and other regulatory requirements, ensuring traceability and compliance.
• Develop and maintain reporting dashboards and logs that support trend analysis, risk escalation, and informed decision-making by the Manager and broader team.
• Contribute to initiatives that strengthen operational resilience across the Bank and its service providers, supporting the uplift of capabilities in line with CPS 230.
• Work collaboratively with the Contract Owner and ANZ Procurement team, Third Party Risk Management team and policy owners on the renewal of contractual arrangements for Material Service Providers to ensure arrangements do not expire.

To grow and be successful in this role, you will ideally bring the following:

• Experience in service provider, governance or strategy related roles.
• Proven stakeholder management skills with a consultative approach
• Strong attention to detail and organisational skills, with a focus on accuracy and consistency in documentation, reporting, and data tracking.
• Good analytical thinking skills, with the ability to interpret data, identify trends, and support the resolution of service provider issues.
• Ability to manage multiple tasks and priorities effectively, delivering quality outcomes within agreed timeframes.
• Exceptional communication skills, with the ability to collaborate effectively across teams and adapt communication to suit different audiences.
• Proficiency in Microsoft Office suite (particularly Excel, Word, and PowerPoint) and SharePoint, with the ability to prepare reports, presentations, and maintain governance records.
• A proactive and solutions-focused mindset, with the ability to contribute to process improvements and support continuous uplift in governance practices.

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 98399.

25/08/2025 , 11.59pm, (Melbourne Australia)